Senior Associate - Unit Manager (Onsite)

Capital One • Richmond, VA

2d • Onsite

About The Position

Senior Associate - Unit Manager (Onsite) Do you get excited about process management and creative problem solving? We are seeking a dedicated, disciplined, and process-oriented Senior Associate to join our team. This role is critical for providing operations management across several key areas, including risk management, communications, project management, process controls and improvements, organizational effectiveness, and change management. The ideal candidate will excel in a team environment, possess excellent communication skills, demonstrate attention to detail, and adapt quickly to change. A key part of this role is helping to deliver a streamlined Affidavits process as part of a larger team effort. We are looking for someone who is passionate about driving process improvements, working collaboratively across various Capital One areas, and contributing to the continued transformation of our processes.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 3 years of project, process, or risk management experience
• At least 1 year of Coaching, Mentoring, or People Leadership Experience
• At least 2 years of experience using Google Suite or Microsoft Office

Nice To Haves

• Bachelor’s Degree
• 1+ years of Consumer Legal Proceedings or Paralegal experience
• 1+ years of experience with Legal Document review
• 1+ years of experience with SQL
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

Responsibilities

• Leading a team of onsite associates, strong people leadership skills and the ability to develop your team members
• Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
• Define and measure performance metrics (monthly scorecards, annual appraisal) and clearly communicate to team
• Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
• Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Tracking and resolving process breakdowns
• Understanding customers’ needs for the process and driving process improvements
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Acting as a subject matter expert to effectively partner with project customers to achieve the desired outcome or improvement by clarifying needs and providing appropriate solutions
• Communicate effectively with both internal and external stakeholders and partners
• Share in accountability for a business level function team (Logistics, quality, innovation, morale)
• Execute flawless management of projects assigned to unit

Benefits

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED