Senior Associate - Technology Services Group

Optimus SBR•Toronto, ON

8d•CA$100,000 - CA$130,000•Hybrid

About The Position

Join a dynamic and engaging team that thrives on collaboration, innovation, and growth. The Senior Associate role within our Technology Services Group is an exciting, transformative opportunity to lead meaningful projects across diverse industries, shaping the future of technology and digital transformation. If you’re passionate about solving complex problems, mentoring teams, and delivering practical technology-enabled solutions, this role is for you.

Requirements

6+ years of progressive experience in technology consulting, digital transformation, business analysis, systems implementation, technology strategy, project delivery, data, or a related field.
Demonstrated experience leading project workstreams or coordinating teams in a consulting, technology, or complex corporate environment.
Strong understanding of technology-enabled business transformation and the relationship between business needs, processes, data, people, and technology.
Experience gathering, documenting, and validating business, functional, technical, data, or user requirements.
Strong analytical and structured problem-solving skills, with the ability to synthesize complex information and translate findings into practical recommendations.
Experience assessing systems, processes, data flows, integrations, controls, technology capabilities, or operating models.
Experience supporting or leading technology selection, systems implementation, digital transformation, data, cloud, cybersecurity, or enterprise technology initiatives.
Ability to develop persuasive, professional, and executive-ready presentations, reports, business cases, requirements documents, and other client deliverables.
Strong facilitation, written communication, and verbal presentation skills.
Demonstrated ability to build trusted relationships and collaborate effectively with business, technical, vendor, and executive stakeholders.
Strong project management, organizational, and time-management skills, with the ability to manage competing priorities and deadlines.
Experience coaching, supporting, or providing direction to junior team members.
Demonstrated initiative, sound judgement, intellectual curiosity, adaptability, and ownership.
Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.
Related University Degree (e.g., Computer Science, Information Systems, Engineering, or equivalent).

Nice To Haves

Experience with tools such as Jira, Confluence, Visio, Power BI, Tableau, SQL, cloud platforms, enterprise systems, or project management applications is considered an asset.
Knowledge of Agile, Scrum, Waterfall, systems development lifecycle, design thinking, enterprise architecture, change management, or product delivery methodologies is considered an asset.
Ability to demonstrate the bold, entrepreneurial, hard-working, and client-focused behaviours that support Optimus SBR’s culture.
Post-Graduate degree, MBA, or other relevant designations strongly preferred.

Responsibilities

Lead and support technology consulting engagements across digital transformation, technology strategy, systems implementation, data, cloud, cybersecurity, enterprise architecture, and related areas.
Manage defined project workstreams, including work planning, task coordination, progress monitoring, risk management, and the timely delivery of high-quality outcomes.
Conduct quantitative and qualitative analysis to assess business needs, technology capabilities, operating models, industry trends, and potential solution options.
Facilitate stakeholder interviews, workshops, and working sessions to gather requirements, validate findings, and build alignment around proposed solutions.
Lead the documentation and validation of business, functional, technical, data, and user requirements.
Assess current-state systems, applications, processes, data flows, integrations, controls, and technology operating models to identify gaps, risks, and improvement opportunities.
Design future-state processes, technology solutions, target operating models, implementation roadmaps, governance structures, and performance measures.
Support technology selection activities, including market scans, vendor assessments, requests for proposal, requirements evaluation, and solution comparisons.
Develop clear, concise, and executive-ready presentations, reports, process maps, requirements documents, business cases, and implementation plans.
Lead or support system implementation and transformation activities, including planning, configuration, testing, data migration, deployment, change readiness, and post-implementation support.
Manage project governance activities, including status reporting, risk and issue management, decision tracking, resource coordination, and stakeholder communications.
Translate complex technical concepts into clear, practical recommendations for technical and non-technical audiences.
Build trusted relationships with client stakeholders and communicate confidently with project teams, managers, senior leaders, vendors, and technical specialists.
Identify emerging project risks and issues, recommend mitigation strategies, and escalate concerns appropriately.
Support data analysis, reporting, and visualization activities to inform decision-making and measure project outcomes.
Support business development activities, including opportunity identification, proposal development, solution design, project scoping, and the preparation of client-facing materials.
Contribute to the development of intellectual capital, methodologies, tools, accelerators, and reusable assets for the Technology Services Group.
Provide day-to-day direction, coaching and mentoring project teams. You will also be responsible for career management, professional development, and supporting employees through Optimus SBR’s Career Development Program (CDP).
Contribute to the life and culture of Optimus SBR.