Senior Associate, Strategy & Operations
About The Position
Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office — enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital. The Fulfillment Strategy team owns a wide surface across productivity, supply, and service quality — and needs an execution-focused generalist to keep high-priority work moving. Right now, senior team members are bottlenecked because ambiguous problems require immediate analysis, process design, and follow-through that no one has capacity to own. You'll serve as a force multiplier: diagnosing problems, structuring solutions, and driving them through to measurable impact. This role moves across initiatives rather than sitting in a narrow function.
Requirements
- 2–4 years in operations, consulting, or an analytical generalist environment
- Comfortable working directly with data to diagnose problems and structure solutions
- Able to make progress without perfect instructions or clean data
- Strong written and verbal communicator who can bring structure to ambiguous work
- Proficient with modern AI tools to research, prototype, and automate faster
Nice To Haves
- Experience at an early-stage startup or high-growth company
- Familiarity with workflow automation or lightweight tooling (e.g. Zapier, Notion, SQL)
Responsibilities
- Investigate operational breakdowns and identify the root process, data, or ownership gap
- Map and redesign workflows across intake, case production, quality, and internal ops
- Build lightweight tools, dashboards, automations, and monitoring mechanisms
- Track initiatives from launch through adoption and measurable outcomes
- Conduct analyses that surface the team's highest-leverage opportunities
- Respond quickly when service risks, capacity issues, or new business requirements emerge
- Coordinate across Legal, Product, Engineering, Data, and Client teams to move work forward
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
