Senior Associate, Strategy and Operations
About The Position
We are seeking a Strategy and Operations Senior Associate to work closely with senior leadership to drive key initiatives across operations, customer success, partnerships, new product launches, and go-to-market strategy. You will act as a cross-functional team member, ensuring efficient execution of strategic priorities, supporting key metrics growth, and nurturing customer relationships. About the Role In this role as a Senior Associate, Strategy & Operations, you will be accountable for: Customer Success & Execution: Support the execution of strategic customer success initiatives to enhance growth, retention, and customer experience Sales & Growth Enablement: Assist in sales strategy, prospect research, pipeline management, and go-to-market execution Support Channel Partnerships: Help to identify, evaluate, and execute key channel partnerships that accelerate go-to-market and sales efforts Strategic Planning: Own and drive special projects that support company growth, including market analysis, pricing strategy, and ecosystem development; be a positive force for operational excellence and an engine for growth Operations & Process Optimization: Work cross-functionally with product and engineering to help identify product enhancements and opportunities based on customer interactions and data analysis Cross-Functional Collaboration: Work with product, engineering, and marketing teams to ensure operational excellence and alignment on company objectives Data-Driven Decision Making: Leverage data and analytics to inform strategy and improve key performance metrics
Requirements
- 2-4 years of experience at a top-tier management consulting firm or equivalent strategy / operations at a high-growth start-up
- Self-starter mindset and ability to thrive in a high-leverage, fast-paced, and unstructured startup environment with bias for action
- High integrity, humility, and a desire to leverage strong problem-solving skills to tackle complex challenges alongside a team
- Exceptional attention to detail and organizational skills with a strong sense of urgency
- Excellent communication and stakeholder management skills
- Strategic thinker with an ability to balance long-term vision with day-to-day operational needs
- Proficiency in Excel and Powerpoint
Nice To Haves
- Experience with and/or interest in SaaS, AI, or B2B tech is a plus
Responsibilities
- Support the execution of strategic customer success initiatives to enhance growth, retention, and customer experience
- Assist in sales strategy, prospect research, pipeline management, and go-to-market execution
- Help to identify, evaluate, and execute key channel partnerships that accelerate go-to-market and sales efforts
- Own and drive special projects that support company growth, including market analysis, pricing strategy, and ecosystem development; be a positive force for operational excellence and an engine for growth
- Work cross-functionally with product and engineering to help identify product enhancements and opportunities based on customer interactions and data analysis
- Work with product, engineering, and marketing teams to ensure operational excellence and alignment on company objectives
- Leverage data and analytics to inform strategy and improve key performance metrics
Benefits
- Flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Work from anywhere for up to 8 weeks per year
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
