Senior Associate, Strategic Partnerships
About The Position
The Strategic Partnerships Senior Associate plays a key role in optimizing strategic vendor and Business Process Outsourcing (BPO) relationships that enable Group Benefit Solutions (GBS) operations at scale. This position combines operational execution, vendor governance, process engineering, and cross-functional collaboration to drive service excellence, cost efficiency, and transformation initiatives. This role is ideal for a highly analytical, solutions-oriented professional who thrives in a matrixed environment and is motivated by improving end-to-end operational performance through strong partnership management.
Requirements
- Experience managing or supporting third-party/vendor service relationships in an operations, shared services, or BPO environment.
- Strong analytical skills with the ability to interpret operational data, identify trends, and drive performance improvements.
- Experience applying process engineering principles to analyze end-to-end workflows and implement measurable improvements.
- Ability to work effectively in a matrixed organization, influencing stakeholders across business and functional teams.
- Proven problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Experience with large global service providers supporting insurance, financial services, or enterprise operations.
- Familiarity with contract structures (MSAs, SOWs) and vendor performance governance frameworks.
- Exposure to operational transformation initiatives, automation, or AI-enabled service delivery.
- Experience with data visualization or reporting tools (e.g., Power BI, Tableau, advanced Excel).
Responsibilities
- Manage day-to-day execution of strategic partner engagements, ensuring delivery aligns with SLAs, contractual commitments, and business objectives.
- Support governance of MSAs, SOWs, and Change Orders, preparing performance insights and analysis to inform renewals and commercial discussions.
- Maintain strong working relationships with vendor counterparts to ensure operational alignment and service continuity.
- Track and analyze partner performance across SLAs, productivity, and quality metrics; translate insights into actionable improvements.
- Identify, escalate, and help resolve service delivery issues to minimize operational disruption and protect stakeholder experience.
- Coordinate vendor-related incident response activities, ensuring documentation, follow-up, and accountability.
- Evaluate operational processes for outsourcing viability, assessing scalability, complexity, risk, and skill requirements.
- Contribute to business case development, including cost-benefit and ROI analysis, in partnership with Operations and Finance.
- Support transformation initiatives, pilots, and service transitions to improve efficiency, quality, and speed-to-implementation.
- Partner with GBS Operations, SS&P, IT, Risk, Privacy, Quality, and Vendor Management teams to drive aligned execution.
- Develop and maintain dashboards, scorecards, and intake processes that enhance transparency, governance, and decision-making.
- Support onboarding, knowledge transfer, and continuity across partner engagements.
Benefits
- We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
- employees are eligible for an annual discretionary bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
