Senior Associate Software Engineer--UiPath Platform

Truist•Charlotte, NC

1d•Onsite

About The Position

The Senior Associate Software Engineer will perform UiPath RPA platform installations, configuration, and level 2 incident support for Truist’s Intelligent Automation program. This role involves rapidly triaging and resolving escalated platform problems, performing remediation tasks for compliance issues, and consulting with Intelligent Automation developers to enhance platform capabilities. The position requires performing on-prem and SaaS cloud UiPath RPA platform installations, configuration, and level 3 incident support. It also involves leading and participating in the rapid triage and resolution of escalated UiPath RPA platform and automated process problems, which may include diagnosing root causes related to VDI configuration, Windows IIS server issues, Active Directory/Entra permissions, network/firewall configurations, and O365 incompatibilities. The role includes building and maintaining automation solutions for monitoring, metrics, program enablement, and insights, incorporating security controls, leading moderately complex projects, and participating in larger initiatives. In an Agile environment, the engineer will be responsible for automation platform maintenance and improvement, leveraging continuous engineering practices, refining user stories, providing automated monitoring, warranty support, and knowledge transfer to production support, and implementing user stories according to acceptance criteria.

Requirements

Bachelor’s Degree and four to seven years of experience or equivalent education and software engineering training or experience
In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects and solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates.
Ability to interpret and convey complex, difficult, or sensitive information

Nice To Haves

Hands-on configuration, administration, and use of the UiPath RPA platform including but not limited to SaaS Cloud admin, Orchestrator, Studio, Agent Builder, Maestro, Test Manager, Insights, Process Mining, attended/unattended robot service
Hands-on configuration, administration, and troubleshooting Windows Servers, IIS, SQL, Active Directory
Hands-on RPA development techniques & requirements (business process automation)
Hands-on configuration, administration, and use of VDIs via Nutanix, VSphere, or similar
Proficiency with SQL database design and development (queries, stored procedures, data models)
Ability to plan and manage projects and solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates.
Ability to interpret and convey complex, difficult, or sensitive information
Systems thinker, growth mindset, customer-focused, innovative, curious, creative
Understanding of banking business processes and competitive strategies related to the IT function
Hands-on experience with SCM tools like Azure DevOps, TFS, Git, and Gitlab
Experience with data structures, algorithms, software design, analysis & debugging
Experience with Open-Source tools and frameworks
Experience with cloud technologies like O365, Azure, and AWS
Understanding of SOA and/or Open API methodologies and service architectures
Banking or financial services experience

Responsibilities

Perform on-prem and SaaS cloud UiPath RPA platform installations, configuration, and level 3 incident support for Truist’s Intelligent Automation program.
Lead and participate in rapid triage and resolution of escalated UiPath RPA platform and automated process problems.
Build and maintain innovative automation solutions for monitoring, metrics, program enablement, and insights.
Incorporate security controls and monitoring in support of company standards.
Lead moderately complex projects and participate in larger, more complex initiatives.
Responsible for performing automation platform maintenance and improvement tasks in an Agile environment.
Leverage continuous engineering practices to deliver business value.
Actively participate in expressing and refining user stories.
Provide automated monitoring capabilities, warranty support, and knowledge transfer to production support.
Implement user stories and tasks in accordance with the acceptance criteria established by the Product Owner.