Senior Associate, Sapphire Portfolio Performance and Strategy

JPMorgan Chase & Co.•New York, NY

About The Position

You will help shape how Sapphire serves its customers by turning insights into action. You’ll analyze portfolio performance, design engagement and loyalty strategies, and collaborate across teams to drive sustainable growth and profitability. Join us to make an impact for customers and the business. As a Senior Portfolio Performance and Strategy Associate in the Sapphire team, you will analyze the performance of the Sapphire cards portfolio and define engagement strategies that enable growth and profitability. You will dive deep into customer behavior, identify segments, and translate insights into portfolio initiatives in partnership with cross‑functional stakeholders. Your work will connect strategy, analytics, and execution to strengthen customer loyalty and portfolio performance.

Requirements

Experience in product marketing, portfolio management, or strategy with a focus on customer engagement.
Strong analytical skills: ability to interpret complex data, size opportunities, and connect insights to P&L outcomes.
Familiarity with customer segmentation, experimentation, and campaign measurement methodologies.
Clear and persuasive communication skills with the ability to influence stakeholders at multiple levels
Proven ability to partner across Marketing, Analytics, Finance, and Product to deliver cross‑functional outcomes.
Detail orientation with strong organization and prioritization to manage multiple initiatives and deadlines.
Comfort developing reporting, dashboards, and executive‑ready readouts that drive decision‑making.
Growth mindset with a test‑and‑learn approach and curiosity about customer behavior and market dynamics
High integrity and accountability; ability to independently drive work forward and deliver measurable results.

Nice To Haves

Experience in cards, loyalty, or subscription businesses with lifecycle marketing exposure.
Knowledge of rewards economics, retention levers, and customer value management practices.
Hands‑on experience with A/B testing, multivariate testing, or experimentation platforms and frameworks.
Proficiency partnering with analytics teams and working with dashboards or BI tools to evaluate performance
Familiarity with financial modeling concepts to understand tradeoffs between engagement and profitability.

Responsibilities

Lead analysis of Sapphire cards performance to surface drivers of growth, engagement, and profitability across customer segments.
Define engagement and loyalty strategies, including, surprise‑and‑delight, and initiatives focused on best customers
Leverage enterprise assets across Commerce, Travel, Banking, and Wealth to elevate value for top Sapphire customers.
Partner with analytics to enhance customer segmentation and identify segment‑specific treatments that improve portfolio outcomes.
Develop systematic reporting on segment profiles, sales and rewards dynamics, and results vs. budget to inform pivots and roadmaps.
Structure tests, measure impact, and synthesize learnings to guide strategy, OKRs, and prioritization of initiatives.
Collaborate with marketing and communications partners and Cards centers of excellence on campaign planning, deployment, and effectiveness.
Monitor portfolio performance against OKRs and identify improvement opportunities and optimization levers.
Translate insights into clear recommendations and implementation plans with measurable outcomes and timelines.
Maintain a holistic learning agenda across teams to maximize test‑and‑learn velocity and inform near‑ and long‑term roadmaps.