Senior Associate, Salesforce Business Analyst
About The Position
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. The Opportunity: As a Senior Associate, Salesforce Business Analyst, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: Lead requirements gathering sessions with business and operational stakeholders Translate business needs into user stories, process flows, and functional requirements Collaborate closely with developers and UX consultants to shape end-to-end solutions Configure Salesforce solutions using declarative tools to support business workflows Support testing, validation, planning and change management activities Maintain traceability artifacts that support delivery governance Ensure solutions align with enterprise standards and delivery best practices
Requirements
- 2+ years of experience with the Salesforce platform (analysis and/or configuration)
- Strong experience with: Requirements gathering and stakeholder engagement
- Strong experience with: User stories, acceptance criteria, and process documentation
- Strong experience with: Salesforce data models and workflow configuration
- Experience working in cross‑functional and diverse consulting or delivery teams
- Salesforce certifications such as Administrator, Business Analyst, App Builder or Service Cloud Consultant
- Experience delivering Salesforce solutions in healthcare, public sector, or human services contexts
- Exposure to Service Cloud or Health Cloud / Home Health
- Experience supporting mobile or field-based service workflows
- Familiarity with data privacy, compliance, or regulated operating environments
- Comfortable using AI with clear expectation of human review
- A Security Clearance is mandatory for all staff who’ll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This’ll become a condition of your employment with PwC should you receive an offer from us.
Responsibilities
- Lead requirements gathering sessions with business and operational stakeholders
- Translate business needs into user stories, process flows, and functional requirements
- Collaborate closely with developers and UX consultants to shape end-to-end solutions
- Configure Salesforce solutions using declarative tools to support business workflows
- Support testing, validation, planning and change management activities
- Maintain traceability artifacts that support delivery governance
- Ensure solutions align with enterprise standards and delivery best practices
Benefits
- competitive compensation package
- inclusive benefits
- flexibility programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
