Senior Associate, Salesforce Administrator - Chase Media Solutions

JPMorgan Chase & Co. • New York, NY

2d

About The Position

Join Chase Media Solutions and help power a high-growth business with strong
sales and marketing operations. You will shape how teams use Salesforce to work
smarter, improve reporting, and deliver results for clients.

As a Senior Associate, Salesforce Administrator in Revenue Operations at Chase
Media Solutions, you lead the business-side ownership of Salesforce enhancements
and day-to-day platform administration. You partner with Sales, Marketing, and
Campaign Operations to translate needs into scalable solutions, and you work
closely with Product and Technology to deliver enhancements smoothly. You
improve data integrity, automation, and reporting to strengthen adoption and
operational performance.

Requirements

• 5+ years of experience in Salesforce administration, customer relationship management, or related roles.
• Proven expertise configuring and optimizing Salesforce, including automation, reporting, and integrations.
• Understanding of revenue operations workflows across sales, marketing, and campaign operations.
• Experience leading cross-functional projects and delivering technology-enabled process improvements.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to work effectively in a fast-paced, matrixed environment with business and technical partners.

Nice To Haves

• Advanced degree.
• Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder).
• Experience supporting media, advertising, technology, or financial services organizations.
• Experience with data governance, process documentation, and enablement or training programs.

Responsibilities

• Serve as the primary business point of contact for Salesforce enhancements, integrations, and platform initiatives.
• Lead the design, configuration, and deployment of Salesforce solutions supporting revenue operations, sales, marketing, and campaign operations.
• Partner with stakeholders to gather requirements, prioritize the enhancement backlog, and deliver scalable improvements.
• Collaborate with Product and Technology teams to align on development, integration, testing, and release plans.
• Administer Salesforce user access, roles, permissions, and governance to support secure and effective usage.
• Maintain data quality through standards, monitoring, and issue resolution; define controls for ongoing integrity.
• Build and maintain reports and dashboards that provide actionable visibility into performance.
• Develop documentation and training materials; promote best practices to improve adoption and consistency.
• Monitor platform usage and performance metrics; identify gaps and drive continuous improvement.
• Manage third-party tools, vendors, and integrations as needed to meet business objectives.
• Stay current on new Salesforce features and recommend enhancements that improve outcomes.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees