Senior Associate, Receivable and Collections

Halkey-Roberts Corporation•Saint Petersburg, FL

About The Position

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work. Nordson Medical - Fluid Components, is seeking an experienced and highly motivated individual to join our team in St. Petersburg, FL as a Senior Associate, Receivables and Collections. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. The AR Specialistis responsible for ensuring timely processing of orders, timely resolution to credit and payment disputes and deductions, and ensuring prompt collection of accounts receivable through effective use of verbal and written communication. Position requires an individual who has sound problem solving skills, the ability to identify obstacles or issues and work both independently and in a team environment to develop and propose solutions

Requirements

Requires High School Diploma or GED; Associate or Bachelor degree preferred
Minimum 5 years relevant experience is required with an Associate degree
Minimum 8 years relevant experience is required without a degree
Strong background in credit and collections
Knowledge of credit reports, credit references and risk analysis
Extensive knowledge of general accounting procedures related to order management, invoicing, payment application, sales tax, accounts receivable and collections.
Extensive knowledge and experience of collection practices
Professional and personable demeanor over the phone
Superior organizational, decision-making and follow-up skills
Ability to work independently with minimal supervision
Ability to adjust to flexible environment
Ability to problem solve through technical and analytical analysis
Outstanding customer focus including attributes of empathy, compassion and service orientation
Passionate and high energy which can assist in selling future vision to customers
Strong detail orientation, with focus on data quality
Adaptability/flexibility which includes being open to change and conducting business differently
Focused on continuous learning and developing new skills
Excellent process orientation which focuses on efficiency without losing sight of customer experience
Savvy with technology which includes use of web-based platforms, case management, etc.
Knowledge in use of personal computer and PC Software (Microsoft Office)
Superior written and verbal communication skills and inter-personal skills

Nice To Haves

Experience in the Manufacturing industry a plus
Knowledge of JD Edwards (Oracle based) software is a plus

Responsibilities

Reviews and approves orders for shipment when exceptions to policy occur
Customer Prepayment management
Credit hold management
Deduction management
Dispute management
Conducts credit investigations and evaluates initial and periodic review of customer lines of credit.
Works with Moody's to ensure credit limit logic is performed according to Nordson standards.
Negotiates payment terms within established guidelines.
Works with Avalara to keep up to date sales tax certs for customers
Ensures proper credit limits and risk categories are in place to ensure timely processing of orders.
Processes credit card payments from customers
Research disputed credit card charges
Process approved accounts receivable adjustments to customer accounts
Process dunning reports
Make daily collection calls or emails
Conduct account research and analysis
Document collection related activities for assigned accounts
Interact with customers to resolve outstanding issues
Internal collarboration to resolve outstanding issues
Dispute management
Accounts Receivable month end reporting
Performs other duties as assigned