Senior Associate - QA Test Engineer/Lead - Service Experience Value Stream

New York Life•New York, NY

44d•$100,000 - $143,000•Hybrid

About The Position

We are seeking an experienced QA Test Engineer/Lead to join our Service Technology QA team for our Customer Relationship Management (CRM) applications in the FinTech ecosystem (Life Insurance / Annuity / Wealth Management). In this Test Lead role, you will drive testing efforts, optimize testing processes, and improve software quality across the organization. You will collaborate with project stakeholders and end-to-end testers, ensure adherence to standards and guidelines, and support the Development Manager in monitoring QA team performance and delivery metrics. This role requires strong leadership abilities and a focus on delivering high-quality solutions to enhance customer service processes.

Requirements

Bachelor’s degree in computer science or related field of study
Extensive knowledge and experience in testing cloud, distributed, mainframe, and highly integrated complex environments.
Proficiency with test automation tools such as Selenium/WebDriver/Orchestrator/MABL and BDD/TDD frameworks.
Experience developing test frameworks and test cases using open-source and in-house test frameworks.
Experience with test management tools like JIRA, PractiTest, etc.
Ability to solve a broad range of problems and take a new perspective using existing solutions.
Attention to detail, an analytical mind with problem-solving aptitude, and strong organizational skills.
Strong team player with excellent communication skills.
Self-motivated and adaptable individual with the ability to prioritize multiple objectives in a fast-paced environment.
Understanding of key business drivers and ability to use best practices to improve processes.
Experience working in an Agile/Scrum development process.
Lead Root Cause Analysis/Retrospective Sessions.
5-7 years of experience in testing software or technology support.

Nice To Haves

Experience in the Life Insurance, Annuity and/or Wealth Management (Brokerage & Mutual Funds) business is a plus.
Experience with Salesforce and/or CRM is a plus.
Strong knowledge of service business processes and technology is a plus.

Responsibilities

Ensure high-quality software delivery through planning, implementing, and automating QA testing.
Define and champion quality and testing best practices among development teams.
Write high-quality, efficient, and maintainable test automation code to support regression and functional testing.
Independently work on features and be accountable for project deliverables.
Effectively manage and prioritize tasks across multiple projects simultaneously, ensuring alignment with business timelines.
Manage a co-located work team often in multiple time-zones.
Understand and able to work with varying testing methodologies (Agile, Kanban, Waterfall, Iterative).
Develop and deliver key project deliverables, including Project Test Strategy, Test Plans, Test Cases, Test Data, and Defect documentation in a timely and organized manner.
Plan and implement various types of testing (e.g., regression, functional, data validation, system integration, load, performance).
Conduct integration testing to validate seamless interactions between system components.
Perform thorough API testing using tools like Postman, SOAP UI, or equivalent, focusing on endpoint validation, data flows, and performance.
Collaborate with business partners, developers, and stakeholders to plan, create, execute, and automate test cases.
Design test scenarios and scripts and compare results to functional and non-functional requirements.
Review developer and tester test plans to ensure comprehensive coverage.
Document and analyze test results, recommending corrective actions.
Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
Participate in troubleshooting and triaging issues with different teams to drive root cause identification and resolution.
Work closely with development teams to design testing strategies and integrate testing into the development process.
Deliver timely updates and key deliverables, such as progress reports and test results, to stakeholders.
Participate in daily huddles, planning sessions, and project retrospectives.
Track key testing metrics and communicate progress towards overall testing goals to stakeholders.
Identify opportunities to reduce testing time and effort through automation.
Conduct exploratory testing and risk analysis for complex features.
Support User Acceptance Testing (UAT), assisting business partners and end users in validating software quality.
Continuously evaluate the effectiveness of the test suite and explore innovative automation techniques.
Lead the testing efforts of medium to large-sized projects, assign tasks to personnel, and report progress to stakeholders.
Share practices, techniques, and technical knowledge across the organization and implement improvements.