Senior Associate, Project Manager Market Research Operations| Retail Bank

Capital One•McLean, VA

10h

About The Position

This is an exciting opportunity for a project management professional to join the Capital One Bank Insights team. As a Senior Associate Project Manager on the Bank Insights team, you will aid our market research operations to enable efficiency, consistency, accuracy, and delivery of meaningful insights to business partners across marketing & product strategy organization, Retail Bank, and partner LOBs across the enterprise. This role is designed for someone who likes to see a large volume of interesting and complex work move forward in a coordinated, efficient, and overall well-managed way.

Requirements

Project or program management experience collaborating across broad groups of cross-functional stakeholders
Attention to detail and ability to keep projects or programs on track and problem solve in real-time
Demonstration of excellent written and verbal communication across varying functional groups and levels
Ability to spot opportunities for process improvements & implement change that impacts teams outside of current scope
Strong facilitation skills, able to collaborate, plan, execute and follow-up on meetings at the team level
Organized and able to self-manage details of multiple projects, deadlines and changing priorities simultaneously while maintaining strong and accurate work
Organizational and project management skills, with a solid understanding of market research project workflows
Experience managing complex market research programs
Self-motivated and entrepreneurial – comfortable with white space and interested in proactively proposing and pursuing new research projects to address partner questions
Bachelor’s Degree or Military experience
At least 3 years of Program or Project Management experience
At least 3 years of experience utilizing Scrum, Kanban or SAFe methodologies
At least 2 years of Relationship management experience

Nice To Haves

MBA or MS in Business, Marketing Research, Consumer Psychology, or Management Consulting

Responsibilities

Lead and manage recurring team level operations, including core research program studies and enterprise governance standards (ensuring our compliance with & routine updating of processes, standards and templates, in accordance with legal /privacy & audit-ready standards)
Research program management, including maintaining & updating our primary research project tracker and overall research calendar management
Budget management: ensuring the accurate tracking of our research project spend in partnership with the finance team support.
Vendor management, including liaising with our primary and secondary research vendors, ensuring these relationships are well-managed in partnership with our ESM support
Coordinate recurring team level communications. This includes activities such as socializing team capabilities, research studies, creating newsletters, and sharing project pipeline updates