Senior Associate, Production Services Infrastructure Infrastructure Support Analyst

BNY • Lake Mary, FL

3h

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Compute Hosting Support to join our Production Services Technology Services team. This role is located in Lake Mary FL / Pittsburgh PA In this role, you'll make an impact in the following ways: Play an essential role in providing support for the remediation of alerts and incidents across the bank. Identifying and remediating server-related issues experienced by our stakeholders. Responsibilities include alert response, incident management, change management, and recovery of service across multiple product lines Responsible for overseeing and responding to incidents and alerts across the server infrastructure, which include Windows, Unix, ESX, Cisco UCS, and other technologies across the global estate Performing advanced troubleshooting across various server technologies, including physical checks and remediations at local office Performing advanced troubleshooting across various server technologies during critical incident bridge calls Server backup failure remediation and file restorations by request or critical incident

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
• 4 - 6 years of related infrastructure experience required; experience in the securities or financial services industry is a plus.
• Previous experience in various server environments, which include Windows, Unix, VMware or similar platform
• Previous experience in the use of service management software, such as ServiceNow, Remedy, or Salesforce
• Functional understanding of the ITIL model

Nice To Haves

• Linux or Windows Administration certification strongly preferred, or 2 years of technical training/associates degree in Information Technology
• experience in the securities or financial services industry is a plus.

Responsibilities

• Play an essential role in providing support for the remediation of alerts and incidents across the bank.
• Identifying and remediating server-related issues experienced by our stakeholders.
• Responsibilities include alert response, incident management, change management, and recovery of service across multiple product lines
• Responsible for overseeing and responding to incidents and alerts across the server infrastructure, which include Windows, Unix, ESX, Cisco UCS, and other technologies across the global estate
• Performing advanced troubleshooting across various server technologies, including physical checks and remediations at local office
• Performing advanced troubleshooting across various server technologies during critical incident bridge calls
• Server backup failure remediation and file restorations by request or critical incident

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life's journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees