Senior EDIFECS Production Support Analyst

CGI•Raleigh, NC

19h•Hybrid

About The Position

The best version of us starts with You! Do you love tackling new Production Support challenges? We provide you the chance to work with some of the smartest minds and environment which challenge your problem management skills, learn more, and build elegant solutions. We CGI seeking an experienced Senior Edifecs Production Support Analyst to join the healthcare client. This position can be located in Raleigh, NC, Hartford, CT, Lafayette, LA or Chattanooga, TN in a Hybrid Model.

Requirements

At least 8+ years of experience in:
Proficient in EDI Applications Edifecs v9.2.3, EAM, TPM, XEngine 8X and XE Server
Experience in supporting HIPAA X12 transaction sets including 834, 837, 835, 270/271, 276/277, and 278.
Working Knowledge of X12N transactions, HL7 messages, FHIR, SOX/SOC1, Teradata, X12
Web Services, Java, SQL/SSIS development related to EDI
Must have experience working in 247 support model
Knowledge on ITIL processes – Incident Management & Problem Management
Knowledge on AWS – Foundation, Key Services – ECS/EC2/S3
Bachelor's degree in computer science or related field.

Responsibilities

Analytical Skills: Ability to understand healthcare enrollment and EDI requirements, analyze complex data flows, and design simple, effective Edifecs-based solutions.
Communication: Strong verbal and written communication skills to clearly convey technical concepts to peers, stakeholders, and management.
Creativity: Innovative mindset to approach integration challenges, apply best practices, and leverage experience across domains to improve solutions.
Customer-Service Orientation: Consultant mentality with the ability to work directly with clients, address questions, and resolve issues effectively.
Attention to Detail: Strong focus on accuracy, as EDI and enrollment applications require precise configuration and flawless data exchange.
Teamwork: Ability to collaborate effectively within a distributed agile (SAFe) team.
Analyze, troubleshoot, and resolve EDI transaction errors
Co-ordination with various teams to help resolve and fix production Issues
Performing continuous improvement of systems by analyzing performance metrics of different programs and come up with optimizations
Must be extremely good at deployment methodologies and help coordinate with production support teams on quick defect fixes /release fallout handling by permanent fixes within change windows specified.