Senior Infrastructure Analyst

Utica First Insurance Company•Oriskany, NY

19h•$80,000 - $100,000•Onsite

About The Position

Utica First Insurance Company has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated “team” of employees and offer continuing opportunity for personal career growth. Utica First Insurance Company is currently seeking a Senior Infrastructure Analyst for our Oriskany, NY location. Reports To Director of Information Technology Schedule: Monday-Friday, 8:00am to 4:00pm

Requirements

Excellent customer service skills & time management skills
Proven experience with disaster recovery
Occasional after-hours work
Education
Bachelor’s degree required. Advanced degree preferred.
1-3 years of experience in System Infrastructure desired. Excellent project management, written and oral communications skills desired. The ability to work collaboratively and as part of a team is essential.
Microsoft and VMware certifications are a plus
Technical
Strong expertise in networking, virtualization, cloud computing, and systems architecture
Demonstrated ability to lead technical projects and monitor infrastructure Analysts
Strong analytical and problem-solving skills.

Nice To Haves

Advanced degree preferred.
Microsoft and VMware certifications are a plus
Excellent project management, written and oral communications skills desired.

Responsibilities

Designs, implements and supports enterprise infrastructure solutions
Leads troubleshooting of complex infrastructure issues
Serves as technical lead on infrastructure and integration projects
Develops and enforces standards, documentation and best practices
Provides mentorship and training to infrastructure analysts and support staff
Evaluates emerging technologies and recommends improvements to infrastructure strategy
Provide support and maintenance to an enterprise wide Microsoft Windows Active Directory infrastructure. Environment includes; Aruba switches, Windows Servers, Microsoft SQL Databases, VMware, Cisco UCS, Active Directory, MS Exchange 365, Barracuda, IBM SAN Storage, SonicWALL, IBM iSeries(AS/400), Cisco Meraki, Cybernetics, Veeam Backup and Restore, Microsoft Defender Antivirus and many more products.
Perform administrational functions and tasks associated with network maintenance, design and deployment as well as network operations, PC and LAN technical support and help desk support.
Monitor server performance, storage, hardware and produce reports on system availability, performance, capacity, user accounts, permissions, space used, account activity.
Develop work plans, test plans for system upgrades, maintenance and implementing such plans.
In depth knowledge and administration of MS Windows 11, MS Windows Server 2016/2019/2022, MS Active Directory, MS Exchange, IIS, and MS SQL server administration.
Knowledge of VMware Virtualization & Cisco UCS.
Knowledge of SonicWALL and VPN Clients.
Knowledge of Veeam backup software and able to maintain and review backups, log reports on jobs within backup environment.
Manages the IT back-up systems in their entirety from procedural review to testing and disaster recovery planning/testing.
Knowledge of Anti-Virus products, especially Defender.
Knowledge of Server Hardware and IBM SAN Storage.
Knowledge of networking, including DNS, DHCP, TCP/IP, SNMP and SMTP, switching and routing concepts, network printers, network devices, configuration and topology.
Knowledge of Patch Management using Shavlik/Ivanti Protect & Manage Engine.
Knowledge of Security Applications such as OKTA, RSA, Microsoft Azure.
Knowledge of Office 365 & Applications.
Knowledge of voice and data cabling technologies - Voice (PBX, phones and alarm systems) – Avaya IP Office 500 PBX.
Monitor, maintain and perform upgrades to data telecommunications for Cable, Wireless, Fiber network configurations.
Knowledge of Disaster Recovery.