Senior Associate Product Manager

Appnovation Technologies•Vancouver, BC

About The Position

As a Product Manager at Appnovation, you will partner directly with clients and cross-functional teams to define, shape, and deliver high-impact digital products. Sitting at the center of product definition, you will connect business goals, user needs, experience design, and technical realities—ensuring teams are building the right solutions in the right way. Working closely with project stakeholders, you will define the business requirements and functional specifications on each project. Excellence in customer service along with a dedicated proactive attitude is an essential component of this role. Our goal is to achieve a true balance between quality, client satisfaction, efficiency, success, and profitability.

Requirements

6–8 years of experience in product management, business analysis, or digital delivery, with a proven track record of leading product shaping in fast-paced environments.
A solid client-facing background and experience partnering with multiple stakeholders is an absolute must-have.
Excellent working background with Agile and Scrum methodologies, including proficiency in using and administrating JIRA and Confluence.
You are fluent in the language of product (SWOT, business cases, wireframes, user experience) and have a proven track record in business process re-engineering (BPR) and value stream mapping.
You have a technical background or training in web development/design and can collaborate closely with engineering teams to validate feasibility.
Experience in Technology-Enabled Services is required.

Nice To Haves

Bachelor’s Degree in Computer Science, Business Management, a related field, or extensive work experience equivalent.
Strong skills in BPMN, Flowchart, DFD, or UML 2.0 modeling (sequence, state, activity diagrams, etc.) is considered a strong asset.
Insurance industry experience is a significant plus.

Responsibilities

Work with Account Managers and Project Managers to determine the approach, deliverables, and estimated effort necessary for product shaping and business analysis activities.
Lead discovery sessions to elicit client requirements through various techniques such as interviews, workshops, focus groups, and brainstorming exercises, translating ambiguity into structured plans.
Lead backlog grooming, sprint planning, and estimations within an agile environment; translate complex requirements into actionable specifications in the form of epics and user stories.
Develop professional client-facing documentation, including Business Requirements Documents (BRD) and Functional Specifications, maintaining excellence in version control and adherence to company style guides.
Facilitate seamless communication between creative, business, and technical teams across all levels of the customer’s organization, from Executives to IT and Marketing.
Utilize various methods to support requirements, including use cases, process map diagrams (as-is/to-be), and wireframes using industry-standard software.
Build and maintain solid relationships with clients, guiding them through trade-offs and constraints while acting as a credible proxy for the client to the development teams.
Identify risks, dependencies, and gaps early; test the accuracy and usability of documentation; and provide client training for areas such as content administration or custom utility functions.
Mentor junior team members, elevate delivery quality, and leverage AI tools and modern methods to improve efficiency and output across the Strategy + Product practice.