Senior Associate, Product Manager - Fraud Workflows

Capital One • McLean, VA

4d • $121,300 - $138,400 • Onsite

About The Position

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. In the Consumer Bank, we’ve combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We’ve challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money. Are you passionate about improving the way people interact with their money? Are you driven by the delight you bring to customers? Do you keep asking, “why,” until you hit the root? It’s common to fall in love with solutions, but have you ever fallen in love with the problem? Do you have an opinion on whether shipping is more important than perfection? Do you have a healthy dose of skepticism for the impossible? If you’re nodding your head, then we want you! As a Product Manager focusing on our Consumer Bank products, you’ll be joining a passionate team of product managers, designers, engineers, data scientists, and analysts working to redefine how millions of customers interact with their money. The primary goal of the Bank Product Fraud group is to modernize Fraud operations by building and enabling seamless, cohesive experiences through automation and Agentic solutions. You’ll also be partnering with our GenAI teams to enable new and enhance existing workflows.

Requirements

• Bachelor’s Degree or military experience
• At least 2 years of experience working in Product Management
• Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.
• Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool or introduced a new routine that broke down silos that led to better decisions.
• Passionate. You care about growing others and bringing them together around what’s possible. You’ve started meetup groups or taught General Assembly courses because you love enabling others.
• Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop.
• Wrangler. You’ve gotten back-end engineers to play nice with iOS developers, you can inspire an ETL developer to write creatively about her latest pipeline.
• Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut. You are comfortable saying no.
• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Nice To Haves

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Empowered. Part of a team responsible for defining the central data strategy for Retail Bank.
• Delivering data platforms that will drive how we embrace emerging technologies and power our business agenda by enabling real-time, intelligent decisions and creating a competitive advantage for the Bank and Capital One
• Learning constantly. Work deeply with customers, associates, designers, technologists and data scientists to build cutting edge solutions
• Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better
• Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better
• Connecting creatively. Jumpstarting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products and just plain elbow grease
• Succeeding strategically. Solving the right problem and holding on the wrong one.

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level