Senior Associate, Product Management | Capital One Travel - Agent Tooling
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. We are looking for a Product Manager to join our team in Capital One Travel. This role is a Product Manager responsible for elevating our customer servicing experience by optimizing the tooling ecosystem to empower frontline agents as part of the Travel Customer Core team. We are a fast-paced, get-stuff-done team solving difficult problems in unique ways. We’re focused on scaling our products to millions of customers and refining the experience to create a product that customers can’t live without. In this role, you’ll be expected to demonstrate proficiency in four key areas: Technology Driven, Business Focused, Transformational Leadership, and Human Centered.
Requirements
- Bachelor’s degree or military experience
- At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Nice To Haves
- Bachelor’s degree in computer science or engineering
- 1+ years translating business strategy or analysis into consumer facing digital products
- 1+ years of experience working on core product platforms powering digital experiences
- 1+ years working with cross functional teams as a product owner in an agile development process
Responsibilities
- Partner with cross-functional peers across servicing, business analysts, and design to craft a tooling product strategy that empowers agents to deliver faster, highly empathetic servicing experiences
- Build and iterate on core agent workflows, leveraging Enterprise platforms, internal tools, and targeted AI capabilities to deliver intuitive UI improvements that eliminate friction and reduce cognitive load for frontline teams
- Support the broader Premium Products and Capital One Travel partner agenda by proactively managing cross-team dependencies, enabling critical partner intents, and delivering the resilient tooling foundation needed to execute top-of-house initiatives
- Manage an engineering team, leading the delivery of high-priority tooling enhancements and actively managing a groomed agile backlog to sustain developer velocity
- Dream up and deliver strategic tooling enhancements that transition us from reactive maintenance to proactive servicing by understanding how shifting industry trends and emerging technologies like AI can be integrated into the roadmap
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
