Senior Associate, Product Management, Fraud & Disputes Back Office

Capital One•McLean, VA

10d

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Our Fraud & Disputes Back Office team drives the core backend technology that facilitates the intake, management, and resolution of Capital One customers’ problems with their transactions. These range from a transaction they did not make (fraud) to problems with the merchant (items not delivered, refunds not issued, etc.). Our team’s goal is to ensure every customers’ claims are resolved in a timely, accurate manner enabled through well-managed, customizable technology. We are seeking a high-caliber Senior Associate Product Manager to join the team. Key aspects of the role include: End-to-End Product Ownership: Lead the strategy and delivery for critical back office product features. Technical Strategy & Platform Modernization: Partner with Tech to decommission legacy systems and craft the next generation of our ecosystem. Strategic Roadmapping: Define overarching product priorities, align on definitions of success, and partner with others across the team to ruthlessly prioritize backlog and build airtight business cases for what your team should tackle next and why. Cross-Functional Leadership: Act as the ultimate bridge between Business Analysts, Tech, Ops, Risk, and Design to deliver transformative customer outcomes. Fungible Problem Solving: Pivot between domains – whether deep in the technical nuances of API consolidation or high-level business strategy – to apply structured problem-solving and AI tools to unfamiliar challenges and drive results. Risk & Controls Management: Collaborate with stakeholders to design and implement a modernized suite of preventative controls directly into our platform architecture. Ecosystem Curiosity: Explore beyond their immediate product scope, demonstrate a deep curiosity about the broader fraud landscape and how credit card organization drivers, like fraud loss mitigation and enabled spend, impact the company's bottom line. In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas : Human Centered You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test Business Focused Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk Technology Driven You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy Transformational Leadership By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

Requirements

Bachelor’s degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.
Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.
Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
Learner. You have an appetite to learn new things or new technologies or new technologies all while exhibiting humbleness when the time comes to ask for help.
Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Nice To Haves

Bachelor’s degree in computer science or engineering
1+ years translating business strategy or analysis into consumer facing digital products
1+ years of experience working on core product platforms powering digital experiences
1+ years working with cross functional teams as a product owner in an agile development process

Responsibilities

Lead the strategy and delivery for critical back office product features.
Partner with Tech to decommission legacy systems and craft the next generation of our ecosystem.
Define overarching product priorities, align on definitions of success, and partner with others across the team to ruthlessly prioritize backlog and build airtight business cases for what your team should tackle next and why.
Act as the ultimate bridge between Business Analysts, Tech, Ops, Risk, and Design to deliver transformative customer outcomes.
Pivot between domains – whether deep in the technical nuances of API consolidation or high-level business strategy – to apply structured problem-solving and AI tools to unfamiliar challenges and drive results.
Collaborate with stakeholders to design and implement a modernized suite of preventative controls directly into our platform architecture.
Explore beyond their immediate product scope, demonstrate a deep curiosity about the broader fraud landscape and how credit card organization drivers, like fraud loss mitigation and enabled spend, impact the company's bottom line.
Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
Breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test.
Effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs.
Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology.
Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers.
Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy.
Harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams.
Articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert.