Senior Associate, Product Management - Customer Assist: AI-Ready Tools

Capital One • McLean, VA

7d • $121,300 - $138,400

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Role The Customer Assist team has bold plans to expand in 2026 from an associate pilot to a production experience serving 50 million+ customers. The goal is to be at the forefront of digital transformation by evolving Customer Assist from a text-based chat experience into a fully multimodal experience capable of seamless voice, image, and document-based interactions. This role will focus on enabling new servicing needs by developing AI-Ready Tools that enable the multi-agentic AI platform to take action on the customer's natural language request. . As a Senior Associate, Product Manager for Customer Assist AI-Ready Tools, you will be responsible for defining the product requirements, technical specifications, and the end-to-end delivery of the tools needed to power Customer Assist. You will collaborate closely with large, cross-functional teams spanning engineering, business analysis, and risk. Additionally, you will help define a scalable, continuous delivery pipeline that simplifies tool creation and accelerates our path to automating customer servicing needs at scale. In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas: Human Centered You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test Business Focused Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk Technology Driven You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy Transformational Leadership By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

Requirements

• Bachelor’s degree or military experience
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges
• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you
• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work
• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs
• Learner. You have an appetite to learn new things or new technologies in addition to exhibiting humbleness when the time comes to ask for help
• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships

Nice To Haves

• Bachelor’s degree in computer science or engineering
• 1+ years translating business strategy or analysis into consumer facing digital products
• 1+ years of experience working on core product platforms powering digital experiences
• 1+ years working with cross functional teams as a product owner in an agile development process

Responsibilities

• Defining the product requirements, technical specifications, and the end-to-end delivery of the tools needed to power Customer Assist.
• Collaborating closely with large, cross-functional teams spanning engineering, business analysis, and risk.
• Defining a scalable, continuous delivery pipeline that simplifies tool creation and accelerates our path to automating customer servicing needs at scale.
• Collaborating with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
• Breaking down business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test.
• Effectively using hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs.
• Owning and prioritizing feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
• Working autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology.
• Collaborating with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers.
• Delivering well-managed product platforms for customers by seeking to understand technology trends and architecture strategy.
• Actively participating in horizontal forums to harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams.
• Articulating a succinct product roadmap to deliver business value and sharing with stakeholders, elevating your team’s results and becoming a product matter expert.

Benefits

• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior