Senior Associate, Product Development

Sallie Mae•New Castle, DE

3d•Hybrid

About The Position

The Senior Associate, Product Development will play a key part in the product development process, supporting the successful execution of projects from concept to launch for Customer Communications. Sallie Mae is on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. We are looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

Requirements

Strong organizational skills, with the ability to effectively prioritize tasks and manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at various levels.
Detail-oriented mindset, with a focus on delivering high-quality work and ensuring accuracy in documentation and project execution.
Proficient in project management methodologies and tools, with the ability to contribute to project planning, tracking, and reporting.
Analytical and problem-solving skills
Bachelor’s degree in a relevant field such as engineering, computer science, business administration or related discipline.

Nice To Haves

3+ years of experience in product development or a related field, demonstrating a solid understanding of the product development lifecycle.
Salesforce Marketing Cloud experience
Experience with Visio, Figma, and Microsoft Office tools.

Responsibilities

Assist in managing the product development lifecycle, including requirements gathering, design, development, testing, and launch, ensuring projects are delivered on time and within scope.
Collaborate with product managers, engineers, and designers to translate product requirements into actionable tasks and project plans.
Support the execution of product development projects, ensuring adherence to project schedules, milestones, and quality standards.
Contribute to the creation and maintenance of product documentation, including specifications, design documents, and user manuals.
Assist in coordinating and facilitating product testing, gathering feedback, and identifying areas for improvement or refinement.
Assist in monitoring and tracking project progress, identifying and escalating risks or delays as necessary.

Benefits

Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement
401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities