Senior Associate, Operations & Coordination (Remote)

World Education Services

2d•Remote

About The Position

The Senior Associate, Operations and Coordination supports the Chief of Staff and Chief Social Impact Officer (CSIO) in driving effective planning, coordination, and execution of priorities across the systems change portfolio. This role focuses on strengthening day-to-day leadership operations by supporting planning processes, tracking priorities, contributing to budgeting efforts, and ensuring strong coordination across teams and leadership forums. The role works in close collaboration with other operations and alignment partners across both systems change teams and the enterprise level. The ideal candidate is highly organized, detail-oriented, and proactive, with strong project management skills and the ability to work collaboratively across teams. This role is well-suited for someone who enjoys organizing complex work, coordinating across stakeholders, and ensuring priorities move forward efficiently and with strong follow-through.

Requirements

3–5+ years of relevant work experience in operations, project management, nonprofit, or related fields
Strong organizational and project management skills, with attention to detail and ability to manage multiple priorities
Experience supporting team or leadership operations, including meeting coordination, follow-up, and proactive calendar and time management for senior leaders
Strong written and verbal communication skills, including preparing clear and concise materials
Ability to work in a fast-paced environment and manage ambiguity effectively
Strong interpersonal skills and ability to collaborate across teams
Basic experience with budgeting, tracking, or operational processes preferred
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and collaboration tools

Nice To Haves

None

Responsibilities

Support the CSIO and Chief of Staff in planning and coordinating leadership priorities and workflows
Manage leadership calendars of work (e.g., roadmaps, priority trackers) to ensure visibility and alignment
Manage and optimize the calendars of the CSIO and Chief of Staff, proactively prioritizing time, anticipating needs, and aligning schedules to advance organizational goals.
Supports preparation for key leadership and Board meetings (e.g., SCT, internal leadership forums), including coordinating agendas, developing materials, tracking action items and follow-ups
Support development of internal leadership communications, including updates and briefing materials
Support the tracking and coordination of the CSIO’s external engagements and partnerships, including maintaining engagement trackers, preparing research-informed briefing materials, coordinating logistics, and ensuring timely follow-up on key actions and communications.
In close partnership with operations leads across Career Pathways, U.S. P&P, Philanthropy and Community, and MDO Canada: Support budgeting and expense tracking processes, including monitoring spend and maintaining basic forecasts
Support the development and management of systems and tools for tracking priorities, risks, and dependencies
Coordinate across teams to align timelines, inputs, and deliverables
Identify and escalate risks or delays to the Chief of Staff as needed
Support data collection and reporting to inform leadership updates and quarterly reporting processes
Provide flexible surge capacity to other systems change teams, stepping in to support priority initiatives, address bandwidth gaps, and ensure continuity.
Support coordination of Systems Change Team (SCT) activities, including scheduling, materials, and follow-up
Provide coordination support for cross-functional initiatives and special projects as needed
Contribute to improving processes and workflows that strengthen team effectiveness