Senior Associate Network Engineer

NTT Global Data Centers•Virginia, United States of America, VA

3d•$89,600 - $115,000•Remote

About The Position

This mid-level position interfaces with multiple stakeholders to understand requirements, business constraints, problem domains, viable technologies, and development needs. The role evaluates multiple design alternatives against given or self-defined criteria, selects the most suitable option, and refines it into a final design. Regular, predictable attendance is essential for satisfactory performance. The Senior Associate Network Engineer analyzes and improves infrastructure availability and optimization, aligns IT architecture and practices with business goals, helps develop scalable solutions with other engineers, and manages risks to information and IT assets. The position handles operational and technical escalations, supports network automation, evaluates and pilots technologies, and contributes to cost reduction and service efficiency. This is a remote position requiring reliable internet access and electricity; a monthly stipend is provided for remote-work expenses and personal mobile-device use where applicable.

Requirements

7–8 years of experience in Information Technology, including 3–6 years in the subject area.
Current or demonstrated progress toward Juniper and/or Cisco CCNP or JNCIE (or equivalent) certification.
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or an equivalent combination of education and experience.
Relevant information systems certifications may be accepted in lieu of formal education when combined with applicable experience and demonstrated skills; equivalent industry experience may also be considered.
Customer-service orientation.
Ability to manage stress and work in a fast-paced, rapidly changing environment.
Problem-solving skills, including the ability to mentor and collaborate on issue resolution and lasting solutions.
Excellent written and spoken communication skills.
Excellent documentation skills and the ability to explain complex technical issues to non-technical audiences.
Knowledge of IT change processes.
Basic project and program planning, organizational, time-management, and prioritization skills.
Ability to maintain confidentiality and exercise discretion.
Understanding of Internet protocols, including DNS, SMTP, SNMP, SSH, and Telnet.
Understanding of multi-homed ISP technologies, including BGP and ISIS.
Understanding of routing and switching technologies, including OSPF, STP, and HSRP.
Understanding of firewalls and access lists.
Understanding of load balancing.
Understanding of access points and virtual controllers.

Responsibilities

Build employee knowledge and skills in specific areas of expertise.
Analyze current infrastructure and continually identify improvements to availability and optimization.
Ensure IT architectures, practices, policies, and plans align with company business goals.
Collaborate with engineers on consensus-based solutions that are scalable, adaptable, and responsive to changing business needs.
Manage risks associated with information and IT assets by developing and documenting standards, practices, and security policies.
Take ownership of new requests and identify opportunities to add business value.
Handle technical and process escalations to ensure services meet agreed SLAs.
Engage L3 and L4 teams for escalated or complex troubleshooting and pending issues.
Identify opportunities to reduce infrastructure costs and improve efficiency.
Support automation of network infrastructure operations, including certification, onboarding, provisioning, migrations, patching, refreshes, upgrades, decommissions, and triage.
Select technologies while considering cost, time frame, and security constraints.
Develop plans for technology development and integration.
Build test environments and pilot deployments.
Process tickets involving escalations, alarms, incidents, and service requests received through monitoring tools, ticketing portals, calls, and emails.
Manage the network ticket queue and identify, report, and remediate trends.
Mentor and work with team members to resolve issues and establish long-term solutions.
Create knowledge-base articles for well-known issues.
Engage vendors through email, vendor portals, and phone as needed to address network issues.
Research current and emerging technologies and assess their implications for customers and Global Data Centers of America.

Benefits

Monthly stipend for remote-work expenses and use of a personal mobile device, if applicable.
Annual bonus for regular full-time employees, dependent on individual and company performance.
Paid time off.
Medical benefits.
Dental benefits.
Vision benefits.
Life and supplemental insurance.
Short-term and long-term disability coverage.
Flexible spending account.
401(k) retirement plan.