Senior Associate, Market Engagement Lead - Community Impact & Investment

Capital One•Wilmington, DE

4d•Hybrid

About The Position

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work. Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Corporate Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Global Policy Affairs Group, Regulatory Relations, and RISE. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Our approach involves focusing on innovation and opportunity related to long term well being for our associates, customers, and communities. On the intersection between business and social impact. On disruption and dreaming of a better way. This is the language of changing things for the better. The Community Impact and Investment (CI&I) team creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission driven financial institution through: Fueling strategic community investments (e.g. grants, skills, loans) Delivering insights, advice and resources that inform Capital One’s products and services Activating the capabilities of “impact forward” associates The Community Impact and Investment team supports Capital One through leading enterprise volunteerism, conducting market research, fostering community relationships, grant making, originating Community Development Financial/Institution (CDFI) loans and partnering with and advising LOBs. The Opportunity and Role: This role plays a critical part in translating community insights into market strategies and philanthropic investments that align with Capital One’s business priorities and community impact goals. Community Impact and Investment is kicking off a multiyear transformation to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One’s volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion. We’re seeking a Wilmington or McLean based Senior Associate to support our Northeast team. This associate is charged with deeply understanding challenges and opportunities in the Delaware geography and bringing that market intelligence to bear to ensure we are investing in high impact programs with demonstrable outcomes and with partners to advance socioeconomic mobility in the community while maximizing impact for Capital One’s reputation and business agenda.

Requirements

Bachelor’s degree or military experience
At least 2 years of experience in project management, process management, project delivery, or a combination
At least 1 year of experience managing products or programs within community impact, public affairs, external engagement, or social impact
At least 1 year of experience leveraging data and metrics to identify problems and assess program effectiveness

Nice To Haves

Project Management Professional (PMP), Lean, Agile, or Six Sigma certification
At least 1 year of experience working in a for-profit company
At least 2 years of experience working with nonprofits or startups on social impact projects
Experience in budget management, process optimization, or building scalable workflows
Experience working in financial services, technology, government, nonprofit or other regulated industries
Strong communication and presentation skills, with a focus on clarity, tailoring content to specific audiences, and data-backed storytelling
Demonstrated proficiency in utilizing GenAI applications to solve business problems, analyze data sets, or automate routine processes.

Responsibilities

Conduct research and market scans to identify, analyze, and vet possible partners across a variety of community organizations including social and nonprofit organizations.
Engage with partners and nurture relationships to understand how Capital One supports community needs and moves the needle on socioeconomic mobility.
Work collaboratively with colleagues across CI&I to monitor and evaluate risks.
Create presentations and reports to bring market insights to CI&I, Global Enterprise Affairs, and other business lines to inform decision-making.
Partner closely with your market team, your peers on our analytics program team, and other business lines to draft proposals for new market investments.
Manage and evaluate the relationships with the existing portfolio of Delaware region community partners and their associated grants.
Ensure alignment to the investment strategy and review grant applications.
Drive reporting for the Delaware region to monitor Capital One’s community presence, sentiment, and the extent to which we are mobilizing COF resources (time, talent, dollars) to the place of most compelling community need.
Use data to understand challenges and proactively recommend solutions.
Seek out existing solutions before recommending or creating new ones.
Use adaptive communication to tell the story of Capital One’s Northeast region investment strategy to different audiences.
Support strategic initiatives on behalf of Market Engagement.