Senior Associate, Investor Services

SS&C Technologies•Toronto, ON

2d•CA$55,000 - CA$70,000•Hybrid

About The Position

SS&C is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with over 27,000 employees in 35 countries. Approximately 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and technology. This role is for a Senior Associate, Investor Services, based in Toronto, ON, with a hybrid work model and full-time permanent status. SS&C is committed to fostering a welcoming and inclusive environment, seeking diverse, honest, and dynamic individuals who value collaboration, accountability, integrity, and innovation. The company offers a fast-paced environment that promotes flexibility and authenticity, with a hybrid working model to help employees manage work and personal commitments.

Requirements

Minimum 3 years’ experience in Hedge/Private Equity Fund administration and/or Investor/Shareholder services
Undergraduate degree or equivalent experience.
Advanced knowledge of Microsoft Office product suite, specifically Excel
Strong Communication skills both oral and written
Excellent interpersonal skills and customer service orientation
Ability to work in a demanding environment and adjust to multiple demands; shifting priorities; ambiguity and rapid change
Must be legally eligible to work at the location(s) specified and able to provide a valid work or study permit, if selected for an interview.

Nice To Haves

Experience in the financial services is a plus.
Knowledge of Anti-Money Laundering and KYC procedures is a plus.

Responsibilities

Act as main contact for fund investors and managers via email and telephone correspondence.
Process investor subscription and redemption activity in accordance with the fund’s offering documents and anti-money laundering (AML) requirements.
Communicate pending transactions to fund management as required.
Prepare and validate investor statements to fund accounting information.
Prepare distribution of investor statements, letters and miscellaneous documents in accordance with investor and fund management instructions.
Ensure distribution information is up to date and compliant in accordance with investor and fund management instructions.
Prepare wire transfer instructions in accordance with investor and/or fund management instructions through various Internet banking platforms.
Confirm expected cash activity was processed by the bank and communicated to fund accounting and/or fund management.
Comply with department policies and procedures for processing of above activities.
Participate in system and process enhancement.
Perform other related duties as assigned by department management.