Senior Associate, Innovation & New Bets - Strategy & Operations

DoorDash USA•Los Angeles, CA

5h•$87,000 - $128,000

About The Position

We're bringing SaaS products to market for our merchant partners targeted at 1/ helping them build deep, rich relationships with their customers and 2/ surfacing their brand in the way that lands with potential customers — and we need someone who can help us bring these to market in a way that resonates and drives adoption. Example: A reputation management platform. Think of it as a merchant's central command center for understanding and acting on what their customers are saying and then helping them do something about it. Our products sit within the DoorDash Commerce Platform that serves enterprise restaurant brands, regional chains, and independent operators. You'll be working across multiple products at varying stages of maturity. You’re excited about this opportunity because... This is as much a strategy role as it is an operations role. Below are examples of the types of problems you'll be tasked with owning or supporting upon joining the team: Iterate the sales playbook and product positioning. Figure out what messaging lands with different merchant segments — enterprise chains, mid-market regionals, independents. Test it. Iterate. Scale it. Run competitive positioning. Map the landscape, build the case for why merchants should buy this over alternatives (or over doing nothing, which can sometimes be the more common competitor). Sell directly to merchants. This is a consultative sales motion. You'll be on calls with merchant decision-makers — marketers, operations leads, franchise business consultants — deeply understanding their workflows and goals to help them understand how these tools can solve their day to day problems and provide them with additional leverage. Onboard merchants. Design and run the onboarding experience. Figure out what drives high adoption and stickiness across different org structures. Shape the product. You're the closest person to the merchant. You'll feed quantitative data and qualitative feedback into the product roadmap. When operators tell you something, you'll ask 20 more questions to more deeply understand where they're coming from — and whether the product, the pitch, or both need to change. Work cross-functionally. Our closest team members are Product, Engineering, Analytics, and Sales — the right person for this role can get technical where needed (hello Claude Code!) and collaborate heavily with account owners to sell direct to Merchants. If you've ever thought - "I wish a job existed where I could build new products alongside Product/Eng, and engage directly with end customers" then you're in luck.

Requirements

You've brought a product to market before — or been close enough to the process that you know what it actually takes (not just the framework, the work)
You're genuinely curious about the product.
You can sell.
You're comfortable with ambiguity.
You use AI tools to give yourself leverage.
You have a strong personality and build rapport easily.
You'd rather go talk to an end customer than sit in a room theorizing about what they want.
You've done some version of consultative selling — whether that was your title or not
You have real product curiosity (you dig into how things work, not just how to position them)
You can build and test a pricing or GTM hypothesis, not just present one
You're fluent with AI tools (Claude Code, Cursor, similar) as part of your daily workflow
You can write clearly, present persuasively, and hold a room with senior stakeholders
You're comfortable spanning enterprise and SMB segments — different merchants, different motivations, different sales motions

Nice To Haves

Restaurant or food tech operators who've been close to the merchant experience
SaaS go-to-market roles, especially at early-stage or growth-stage companies
Startup operators who've worn multiple hats and built processes from scratch
Consultants — but the kind who built things, not just advised on them

Responsibilities

Iterate the sales playbook and product positioning.
Run competitive positioning.
Sell directly to merchants.
Onboard merchants.
Shape the product.
Work cross-functionally.

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program