Senior Associate - HR Services

Kyndryl•Durham, NC

1d•Remote

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. In our centralized HR function, you'll be at the forefront of providing direct support and guidance to our employees. You'll be the go-to person for resolving their issues and ensuring their needs are met promptly and efficiently. As an HR Services Professional, you will navigate through a diverse range of HR-related transactions. From new-hire onboarding to performance evaluations, benefits, and even employee departures, you'll handle it all with finesse, making each interaction a positive experience. You’ll have the opportunity to shine as you effectively relay information to our customers, empowering them with the knowledge they need on HR policies, payroll, and more. Your exceptional communication skills will make you the rockstar of the team, maximizing customer satisfaction and response accuracy. Join forces with our amazing team of HR professionals, and together, we'll create a supportive and collaborative environment. Information sharing is a key aspect of our team's success, and we encourage you to identify trends and share your valuable insights with management to continuously improve our services. As a trailblazer in your own right, you'll take ownership of complex cases and provide resolutions, ensuring each employee's query is addressed with utmost care and attention. Additionally, you'll serve as a mentor to junior colleagues, providing training and coaching to shape the next generation of HR Services superheroes. You'll be a champion of knowledge management and to be at the forefront of driving the latest HR processes and acting as a focal point for all knowledge in your area of expertise. Your dedication to keeping our knowledge base up-to-date will be invaluable to our team's success. At Kyndryl, your contributions matter. We value your insights and ideas, and you'll play a pivotal role in shaping our HR services for the better. Get ready to make an impact, and together, let's revolutionize the way we deliver HR support.

Requirements

3-5 years of related experience or relevant combination of education and experience.
3 plus years experience using a HRIS system, preferably Workday or similar software.
Strong experience in Human Resources, Talent Acquisition, and onboarding operations.
Knowledge of labor legislation, compliance requirements, and contractual obligations in the US and Canada highly desirable.
Experience working with HR systems, particularly Workday and Service Now.
Excellent stakeholder management and communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced, multinational environment.
Commitment to delivering a positive employee experience and high-quality HR services.
Possess a growth mindset; keen to drive your own personal and professional development.
Customer-focused – someone who prioritizes customer success in your work.
Open and borderless – naturally inclusive in how you work with others.

Nice To Haves

Bachelor degree is preferred but not required.

Responsibilities

Act as the primary point of contact for new hires throughout the onboarding journey, from pre-boarding to Day 1.
Manage end-to-end onboarding activities for both executive and non-executive hires across the US and Canada.
Organize and facilitate pre-onboarding and onboarding sessions for executive and non-executive employees.
Deliver Day 1 onboarding sessions and ensure all required documentation is completed and properly maintained.
Partner with Talent Acquisition, Hiring Managers, Payroll, Benefits, and Global Onboarding teams to ensure onboarding activities are completed within established timelines.
Support managers with onboarding setup activities, including asset requests and Workday transactions.
Resolve pre-employment screening discrepancies and coordinate with external vendors as needed.
Maintain country-specific documentation, contracts, labor law requirements, and compliance processes.
Ensure timely reporting and processing of onboarding exceptions, including rescinds, no-shows, and start-date changes.
Coordinate with Payroll and Benefits teams to guarantee accurate employee setup and data integrity.
Maintain onboarding records, documentation repositories, and Workday-related activities.
Monitor onboarding metrics and contribute to process improvements that enhance employee experience and operational efficiency.
Ensure compliance with local labor legislation, contractual obligations, and company policies.
Provide guidance and support to stakeholders regarding onboarding policies, procedures, and best practices.
Manage U.S. employment eligibility and immigration compliance, including I-9, E-Verify, Department of Defense employment verifications, and immigration petition support.
Lead onboarding compliance and regulatory reporting processes, including Workday onboarding controls and Canadian government workforce surveys.
Serve as a mentor to junior colleagues, providing training and coaching.
Act as a champion of knowledge management and be at the forefront of driving the latest HR processes and acting as a focal point for all knowledge in your area of expertise.