Senior Associate GDCM Messaging Implementation

Hilton•Memphis, TN

9d•$67,500 - $95,000•Remote

About The Position

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate, GDCM, Messaging Implementation, you will bring your technical skills to a hospitality company with an award-winning culture. On the Messaging team reporting to Manager, Global Deployment & Change Management you will support projects including Messaging.

Requirements

Three (3) years of professional experience in Technology, Project Coordination, Software Implementation, or a related field
Two (2) years of hospitality operations experience.
Two (2) years of experience coordinating software, system, or technology implementations, deployments, upgrades, or migrations.
Experience managing project schedules, milestones, risks, issues, and dependencies through project completion.
Experience managing multiple concurrent projects, deployments, or workstreams while meeting established deadlines.
Experience facilitating project meetings and communicating project status, implementation timelines, risks, and outcomes to business and technical stakeholders.
Willing to travel up to 30% (sometimes with short notice) and willing to work with a flexible schedule to satisfy the needs of projects outside of North America
Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
Five (5) + years of professional work experience in Technology or related field
Hospitality-based business experience, with a mix of operational and technology roles

Responsibilities

Supervise a team of Associates in the implementation and deployment of Messaging solutions across Hilton's hotel portfolio.
Deliver training and change management activities to support adoption, achieve intended business outcomes, and minimize operational disruption during deployments.
Manage deployment activities by maintaining project trackers, identifying and mitigating risks, coordinating with partners, and ensuring project milestones and timelines are achieved.
Plan and facilitate presentations, workshops, and conference sessions, and oversee on-site hotel installations as needed while applying program management methodologies and standard processes.
Collaborate with 3rd party partner, Hilton Product Management Team, and Hilton Support Team.
Participate in Weekly Project Management Meetings – Internal & External.
Manage Messaging Implementation projects.
Onboard new integrators to the Messaging program, when needed.

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next
Hilton Annual Incentive (Bonus) Plan