Senior Associate, Fraud Strategy Analyst

Capital One•Toronto, ON

1d•Hybrid

About The Position

About Capital One Canada. For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you! At Capital One we’re laser focused on growth, and our Strategy Analysts are integral to moving us forward. You’ll combine deep data analytics with strategic decisioning to solve problems that actually move the needle. From day one you’ll have high ownership over your work and outcomes, seeing projects through from end to end. You’ll start in Fraud Strategy, and have the ability to gain exposure across the business to explore, learn new skills and ultimately carve your own career trajectory. This role is a masterclass in business leadership designed for those who are energized by what’s possible and who challenge themselves and their peers to think bigger, as we collectively work towards our global mission. About the Team The Fraud team consists of Strategy Analysts, Data Scientists, Process Managers and Product Managers who come together to prevent and detect fraud. We leverage in-house and/or third-party vendor models, data insights and home-grown technology solutions to protect our customers from fraud and deliver reassuring customer experiences when fraud does happen. About the Role In this role, you will develop defenses and policies to mitigate fraud losses while balancing the impact on the customer experience and lifecycle journey. You will perform deep dives into data, investigate emerging fraud trends, and implement strategies to prevent fraudulent behaviour. Additionally, this role provides the opportunity to work on and lead diverse projects, including new product launches, feature enhancements, and authentication tool rollouts, all while contributing to a safe and secure experience for our customers. From a technical perspective, you’ll have access to various coding and visualization tools. You’ll work with SQL to query data, use spreadsheets and Python-based notebooks to organize it, and Slides to present it, along with other modern analytics tools, such as Tableau and Quicksight. To continue your learning, you’ll also join the Canada Analyst Development Program (CADP), which takes place over your first year with us. The program provides comprehensive foundational training not only in fraud prevention but also across various other key areas, including marketing, credit underwriting, risk management, customer lifecycle, etc. to equip you with the skills and knowledge to make meaningful contributions to cross-functional projects.

Requirements

2-5 years of experience, with an established history of leveraging analytical skills to effectively influence strategic decisions
A bachelor’s degree or higher
Experience working in a team environment, with a strong ability to collaborate effectively with others

Nice To Haves

Experience in fraud strategy analytics with a basic understanding of credit card or other financial fraud
Experience in coding (e.g. Complete SQL scripts, Python notebooks) and data visualization (e.g. Tableau, QuickSight).
If you know how to build models or write code, that’s awesome. If not, we will help you learn it.

Responsibilities

You will be responsible for one of the areas of credit card fraud, such as transaction fraud or fraud applications.
You will deep dive into the performance of existing strategies, with access to a vast amount of data which you will analyze to create recommendations to identify and stop emerging fraud trends.
You will build the case to bring strategies to market and work with product and technology teams to implement them.
With our in-house technology, you get to see your work through to delivery in real time.
As the owner of the strategy, you can then evaluate performance and continue to adjust and improve your strategy as needed.
As the expert of your area, you will influence the strategic roadmap of the team and collaborate across the fraud team to drive change to our overall fraud experiences.
You will use technical analytical skills (such as SQL and Python) to complete the analysis - don’t worry if you don’t know this now, we will help you learn.