Senior Associate Experience Strategist
About The Position
The Senior Associate Experience Strategist focuses on improving how associates experience work—from their first day through growth and development. This role turns associate feedback and data into practical programs, changes, and improvements that people actually notice. You’ll work across HR and the business to spot what’s not working, test better ways of doing things, and help scale what works. This is a hands-on role for someone who enjoys solving messy problems and making work better for people in real ways. The right person is curious, collaborative, and comfortable figuring things out as they go. You know how to combine people insight, data, and good judgment to drive meaningful change.
Requirements
- Bachelor’s degree required
- 5+ years of experience in HR, organizational development, experience design, or consulting
- Strong facilitation and influencing skills; able to move work forward without direct authority.
- Experience with journey mapping, design thinking, or service design (formal training not required).
- Comfortable working with employee data and turning insights into clear actions.
- Clear, confident communicator—good at explaining ideas through writing, visuals, and conversation.
- Solid program or project management skills with strong follow-through.
- Collaborative, adaptable, and steady in a fast-changing environment.
- Experience in large, complex organizations is a strong plus.
Nice To Haves
- advanced degree preferred in HR, Organizational Development, Design, or a related field.
Responsibilities
- Lead or facilitate sessions to understand key employee experiences like onboarding, performance feedback, and career development.
- Turn associate feedback and data into clear visuals and summaries that show what’s working and what isn’t.
- Identify pain points and improvement opportunities, then partner with HR and business leaders to design solutions.
- Keep employee journey materials up to date as systems, policies, and programs change.
- Work with HR teams (Talent, Learning, Total Rewards, Inclusion, and others) to design and test new associate programs or improvements.
- Simplify complex HR topics into experiences associates can easily understand and use.
- Run pilots and test ideas on a small scale—define success upfront, gather feedback, and adjust quickly.
- Help successful pilots transition into programs that can be scaled and sustained.
- Represent the associate perspective in reviews and decision-making, clearly explaining trade-offs and recommendations.
- Use surveys, focus groups, and exit data to understand experience gaps and priorities.
- Partner with People Analytics to define metrics, set baselines, and measure whether changes are actually working.
- Turn complex data into clear, straightforward updates for senior leaders and decision-makers.
- Connect teams across HR, Technology, Real Estate, Legal, Finance, and the business to align efforts that affect employee experience.
- Support employee experience governance forums by tracking progress, surfacing risks, and elevating associate feedback.
Benefits
- personalized development programs
- industry leading training
- certification assistance
- career mentorship and coaching
- employee engagement and recognition programs
- market-competitive compensation
- 401K savings plan vested from day one that offers a 6% match
- performance and recognition-based incentives
- tuition assistance
- mental healthcare
- fertility and adoption assistance
- workplace flexibility
- GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
