Senior Associate, Expansion

Lalamove•New York, NY

About The Position

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we are looking for talented professionals to join us in this journey! With a clear international growth ambition and track record, we are looking for a strong and driven candidate to join our Expansion Team. This role is pivotal in supporting the translation of market strategy into operational reality. The selected candidate will play a key role in the launch phase of new markets, contributing to the transition from validation to execution. You will work closely with the team on early-stage market setups, helping to build the foundational ecosystem, from acquiring our first drivers and users to supporting the development of core operational processes that enable scalable growth. This position will be based in New York, with frequent travel to our expanding markets.

Requirements

3+ years of experience in operations, consulting and/or corporate strategy within the TMT sector; ideally with project management experience launching new markets or products/services
Solid foundation of business knowledge, data-oriented and with strong critical thinking skill
Genuine interest in developing a career in international business and making a positive impact in our global community through technology
Entrepreneurial, hands-on, and resourceful; comfortable with ambiguity and operating in a fast-paced and constantly evolving environment with minimal instructions; able to deep dive into the details and willing to roll up sleeves and get hands dirty to drive results and ensure success
Collaborative mindset and ability to partner across the business units and functions; can easily build rapport with different stakeholders and develop meaningful relationships
Driven, proactive and passionate about the company’s mission; culture carrier that brings positive attitude
Ability to thrive under pressure and openness to constructive feedback; eager to learn from mistakes and always up for new challenges
Business tech-savvy, with high proficiency in work tools such as Google Workspace and Microsoft Office
Strong communication and presentation skills; able to interact credibly within the team and across other functions; articulate in verbal and written communication in English
Fluency in a foreign language in addition to English and Chinese is a plus
Candidates must be authorized to work in the United States without current or future visa sponsorship, as we are unable to provide sponsorship for this role.

Responsibilities

Support the execution of initial market launch operations, helping to lay the essential groundwork for new market entries. This includes hands-on involvement in early-stage driver acquisition campaigns, user onboarding initiatives, and the setup of daily operational reports and tracking mechanisms
Conduct market, industry, and company research to equip the management team with relevant and up-to-date insights to support strategic decision-making
Perform peer analysis and competitor due diligence across existing and new markets, while tracking key metrics to help inform competitive positioning
Contribute to validating new markets for Lalamove to enter by supporting desktop research, stakeholder surveys, expert interviews, and on-the-ground due diligence
Assist in executing new market launches by working closely with local market team members and collaborating cross-functionally with Product, Tech, Business Intelligence, Platform Operations, Marketing, People, Finance, Legal, and other teams
Inculcate Lalamove’s corporate values and culture in new markets by partnering with the People team to achieve exceptional onboarding and training of new team

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