Senior Associate, Exchange Operations

Kraken

2d•Remote

About The Position

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Exchange Operations manages the day-to-day operation of Kraken’s spot and derivatives exchange, including all market configurations, admin tooling, and first-line incident response. The team operates critical internal systems such as Futures Admin and the Exchange Control Centre and works closely with Product and Engineering to ensure operational safety, accuracy, and scalability. As an Exchange Operations Specialist, you will be responsible for executing and validating exchange configurations, monitoring platform health, and responding to incidents in real time. While you may have a spot or derivatives focus, you will be fully cross-trained across all market types and admin systems. This role is hands-on, detail-oriented, and critical to maintaining exchange stability in a 24/7/365 environment. You don’t need to have done this exact role before – what matters is strong systems thinking, strong product knowledge, attention to detail, and the ability to ramp quickly in a complex, high-impact environment.

Requirements

Working knowledge of spot, margin, and/or derivatives market mechanics, with the ability to deepen expertise quickly
Comfort working with technical systems and internal admin tools
Data skills (SQL required)
Ability to diagnose issues and communicate clearly under pressure
Willingness to participate in shared on-call rotations

Nice To Haves

Proficiency with Python
Experience contributing to internal tooling or designing automation workflows
Familiarity with regulatory or compliance workflows in crypto or financial markets

Responsibilities

Execute and validate configuration changes across spot, futures, and margin product
Ensure all changes follow defined approval flows, version control, and documentation standards
Monitoring exchange health and responding to alerts in real time
Perform first-line incident triage and escalation to engineering when required
Support post-incident analysis, documentation and remediation tasks
Perform structured readiness checks ahead of changes (configuration diffs, scenario testing)
Maintain and improve runbooks, SOPs, checklists, and operational documentation
Ideate new admin tools and automation, providing structured feedback to engineering during testing
Identify repetitive or error-prone workflows and propose automation opportunities
Support Compliance, Finance, Risk, and internal reporting workflows where automation is not yet available
Act as a liaison between Operations, Product, Engineering, and Client Support