Senior Associate, E2E Project Manager — EMOCS (Enterprise Marketing Operations Client Success)

Capital One • Richmond, VA

2d

About The Position

The Senior Associate, End-to-End Project Manager (E2E PjM) serves as a Project Manager within EMOCS, accountable for end-to-end delivery of mid-level complexity campaigns or projects. This role coordinates all project management lifecycle activities to ensure execution excellence across owned marketing channels. This associate independently drives mid-level initiatives and supports planning rigor, data integrity, and process evolution across the broader PjM ecosystem.

Requirements

• Bachelor’s Degree or Military experience
• At least 2 years experience in marketing project management
• At least 2 years of experience in process management
• At least 1 year of experience working with project management methodologies or tools

Nice To Haves

• 2+ years of experience in marketing operations for financial services or highly regulated industry
• 2+ years of experience utilizing project management systems (such as Adobe Workfront)
• 2+ years of Risk Management experience
• Strong communication and collaboration skills
• Strong problem solving and data-driven decision-making

Responsibilities

• Support the EMOCS Execution Manager with portfolio planning to forecast demand and manage capacity.
• Assist with prioritization and complexity estimation to validate capacity assumptions and prevent resource over-extension.
• Independently manage mid-level complexity, cross-functional marketing initiatives from intake through launch.
• Lead alignment across marketing, tech, creative, legal, and compliance, while owning kickoff, production validation, go/no-go, audit, and launch readiness.
• Maintain rigorous system discipline by ensuring milestone accuracy, kickoff/release date integrity, and task-level data compliance within Adobe Workfront to support real-time reporting and audit readiness.
• Monitor and report on project health against defined SLAs and KPIs.
• Identify performance trends and systemic friction points, leveraging data to inform decision-making and track progress against team OKRs.
• Identify and surface opportunities for workflow automation and optimization to increase speed and reduce risk.
• Support the development, refinement, and adoption of End-to-End (E2E) Standard Operating Procedures.
• Ensure adherence to regulatory requirements, compliance standards, and internal policies across all deliverables.

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior