Senior Associate, E-commerce Operations

Campus Ink•Chicago, IL

3d•$60,000 - $75,000•Hybrid

About The Position

Campus Ink is a fast-growing e-commerce brand dedicated to providing top-quality products to customers worldwide. We are seeking a skilled Senior Associate, E-commerce Operations to optimize our direct-to-consumer (DTC) operations. This individual will play a key role in driving efficiency, help managing our growing operations team, and ensuring seamless order fulfillment and product delivery. As a Senior Associate on our E-commerce Operations team, you’ll be responsible for the daily tasks that keep our Shopify stores running—product setup, QA, store maintenance, marketplace upkeep, and fulfillment troubleshooting. You’ll work closely with cross-functional partners and help strengthen our SOPs and checklists to reduce errors and improve speed, consistency, and customer experience.

Requirements

3+ years of operations experience (e-commerce preferred)
Bachelor’s Degree required
Strong Shopify experience, especially product/catalog workflows
Advanced comfort with spreadsheets (Excel/Google Sheets), including bulk edits and CSV management
Excellent written and verbal communication (especially in remote/async environments)
High attention to detail and a consistent quality bar
Ability to manage deadlines, prioritize daily tasks, and stay organized in a fast-moving environment

Nice To Haves

Strong Shopify + spreadsheet capability (catalog management + bulk updates)
Experience working in a remote team with documentation and async updates as defaults
Familiarity with fulfillment-heavy environments (print/on-demand, production, 3PL workflows)

Responsibilities

Execute day-to-day operations for product setup, QA, and store maintenance across Shopify stores
Maintain strong quality control by following and improving checklists, “definition of done,” and QA standards
Support Shopify product workflows including product creation, tagging, collections, variants, SKU conventions, and storefront updates
Handle bulk product data updates using spreadsheets/CSV workflows (Excel/Google Sheets) with a high data-integrity mindset
Support new store launches by helping proof builds, QA navigation/merchandising, identify issues, and coordinate fixes
Coordinate with Printful / 3PL partners on inventory reporting and resolving order/product issues
Document and maintain SOPs to improve consistency, reduce onboarding time, and make processes easier to follow
Liaise cross-functionally with Production and other teams to align on handoffs, timelines, and daily procedures
Support operations for our Amazon & eBay marketplace stores, ensuring listings and order processing stay accurate and on time
Proactively flag risks, inconsistencies, and edge cases—helping prevent issues before they impact customers.