Senior Associate, Donor Relations

AIPAC • Los Angeles, CA

1d • Hybrid

About The Position

The Senior Associate will make a direct impact on strengthening the U.S.-Israel relationship by engaging current AIPAC members, soliciting existing and prospective members to renew, increase, or augment their participation and financial commitment to the pro-Israel movement, and providing a memorable and impactful member experience through meaningful cultivation and excellent customer service. This role is ideal for someone who loves Israel and American politics, is interested in maintaining a strong base of support, and wants to engage with supporters on meaningful issues and expand their investment in the organization and in politics. The Senior Associate will receive advanced training, deep insight into Middle East policy, a competitive annual salary package, and generous benefits.

Requirements

• 3+ years’ experience in a customer-facing role, in sales, customer success or account management capacity, with a track record of meeting or exceeding sales targets.
• Intense passion for a strong U.S.-Israel relationship and knowledge of issues related to Israel, the Middle East, and American politics.
• Excellent judgment and decision-making abilities, ability to maintain a level of calm and professionalism, and effectively address and resolve issues with a strong customer service orientation.
• Work efficiently under pressure; meet deadlines; demonstrate strategic thinking and good decision-making.
• Excellent organizational, interpersonal, and networking skills with teams and individuals.
• Approach opportunities and challenges with confidence and determination while remaining resilient and able to cope with rejection.
• Effective communication skills.
• Self-motivated and able to work independently and with your colleagues to meet goals and objectives.
• Excellent written communication skills.
• Ability to learn and use software applications including but not limited to CRM (Salesforce) and Sales Enablement systems (Outreach.io).
• Must be able to work in a demanding metrics-driven environment and be comfortable adjusting to changing expectations quickly.

Nice To Haves

• Bachelor's degree preferred or commensurate experience.
• Experience in Politics a plus.
• Experience working at a call center or extensive phone experience is a plus.

Responsibilities

• Provide an outstanding donor experience on a one-to-many scale for a portfolio of 1,000 to 1,500 households.
• Achieve or surpass targets for new club membership, retention, and upselling by securing new, renewed, and increased contributions for AIPAC and pro-Israel politics from donors investing $1,800 to $10,000 annually.
• Understand and anticipate member needs through regular check-ins and communication, proactively addressing issues and identifying opportunities for additional revenue, upselling, and mitigating churn.
• Meet daily, weekly, monthly, quarterly, and annual fundraising goals and objectives.
• Build and sustain relationships with donors on behalf of AIPAC and inspire them to participate in pro-Israel political giving.
• Present the AIPAC mission and the imperative for investment to individuals through zoom meetings, phone calls, emails, and text messages.
• Provide timely political and policy updates that inform and inspire people to become more involved in pro-Israel politics and AIPAC.
• Provide a superior member experience through responsive inbound and outbound customer service by phone, email, and online chat.
• Identify, cultivate, and solicit new donors to join AIPAC and commit resources toward pro-Israel politics.
• Recruit participants for national and local programs.
• Maintain and update Salesforce and Outreach.io to ensure the most accurate and timely information is included, including campaign projections and logging individual activities/communications and meetings.
• Other duties as assigned.

Benefits

• Advanced training
• Deep insight into the Middle East's policy
• Competitive annual salary package
• Generous benefits
• Competitive and comprehensive benefits package that contributes to employees’ overall total compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree