Senior Associate - Digital Product Management

American Express•New York, NY

5h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The core of American Express is not just the products we offer, but the personal connections our customers have with our brand. Product leaders build digital experiences - from payments to rewards to servicing - that keep us connected and serve them at every touchpoint. From servicing and lifestyle features to secure, streamlined payment options, you can make a difference in our customers’ lives! Amex Digital Labs is seeking a Senior Associate of Digital Product Management to support our Digital Wallet product team. Labs drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered customer service solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring the next generation of products to market. This Senior Associate will define product features, shape the customer experience, articulate, and deliver requirements, lead customer testing, and be responsible for ongoing product performance. They will also own and evolve the backlog for customer facing assets (e.g. Card Art and Terms & Conditions) across all Digital Wallets partners (including: Apple Pay, Google Pay, Samsung Pay, and others). They will represent the product across American Express, and work closely with a team of engineers to deliver features that drive meaningful customer outcomes.

Requirements

3+ years of Digital Product experience
Passion for outstanding products and services, able to empathize with customers, and skilled at articulation of product functionality
Experience partnering with engineering and the product development process; known as a business person who can talk tech
Detail oriented, able to identify key questions, make product decisions and assess how pieces of the puzzle interact and affect the overall project
Highly organized, taking individual initiative and accountability for driving results
Recognize issues quickly and determine how to get a resolution through creative and effective problem solving
Excellent communication and relationship skills with ability to engage, influence, and inspire partners to drive teamwork and deliver results
Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and strong bias toward action

Responsibilities

Deliver against the Digital Wallet product roadmap, features, and backlog for delivery to market
Own and define the roadmap for Card Member facing assets, managing intake and prioritizing the backlog
Partner closely with a team of engineers, defining robust user stories and acceptance criteria to deliver features
Work cross functionally with business development, internal colleagues, and external partners to shepherd products through the development process, advocating to create the best outcomes
Identify industry trends, leverage data, and draw insights from customer feedback to continuously improve the product and refine the backlog

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities