Senior Associate - Digital Product Management

American Express•Phoenix, AZ

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We are looking for an experienced Senior Associate of Digital Product Management ready to contribute to the success of the data strategy for improving how Amex manages our customer’s critical data. This position reports to the Director of Data Strategy in the Commercial Data Office (CoDO). CoDO is a fast-paced entrepreneurial team tasked with improving existing systems and building new innovative data solutions for our customers, while adhering to regulations and data management best practices. With continuous changes in the regulatory and risk management environment the program this Senior Associate is joining is a critical and strategic importance to Amex.

Requirements

Experience effectively working in a matrix organization alongside multi-national and cross-functional teams.
Direct experience querying data systems and investigating potential data anomalies.
Knowledge of the financial services industry and financial crimes regulations.
Experience related to organizing data for high performing data platforms, sensitive data elements, structured and unstructured needs.
Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues and shareholders.
College degree in engineering, technology management, analytics or business or equivalent education.

Nice To Haves

Understanding and experience with the Amex Global Commercial Services products.
Experience working with technology architects and software development teams including an understanding of iterative development practices.
Experience with data risk management practices.

Responsibilities

Contribute to the creation of the strategy, requirements and detailed roadmap for integrating the global commercial services product experiences into the new customer legal entity profile data system of record.
Investigate current state of data capture and data lineage of customer experience journeys which provide Amex with profile data of our customers.
Comparing and contrasting the nuances of customer experiences and data capture today, especially considering how the data lineages operate to power the current experiences.
Create requirements for standard data capture and data quality requirements across product experiences. Be able to articulate why standardization is important and facilitate refinement with product, compliance and legal partners.
Create data flows to visualize data lifecycle from customer through to end use cases including but not limited to anti-money laundering and know your customer screening.
Responsible for creating product requirements and associated documentation to clearly communicate to delivery team partners.
Creating documentation for a built solution and training others on the new or changed capabilities.
Accountable to providing roadmap, status and risk items to program PMO partners.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities