Associate-Digital Product Management

American Express•Atlanta, GA

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives. How will you make an impact in this role? This role will lead product strategy and execution for American Express’s Consumer and Commercial Banking Account Management experiences. The Associate Digital Product Manager will define product features, shape end-to-end customer experiences, translate customer and business needs into clear requirements, lead customer testing, and continuously evolve the product backlog. This individual will also serve as the primary point of contact for internal stakeholders and external partners.

Requirements

Own and evolve the digital product roadmap, defining features, scope, and backlog priorities
Partner closely with engineering, design, and user research to develop user stories, design experiences, and conduct user testing
Collaborate with internal teams and external partners to launch new products and features, and manage in-market performance post-launch
Leverage data, analytics, and customer feedback to drive continuous improvement and inform future releases
Serve as the primary product liaison with partners, merchants, and vendors
Monitor external trends and market dynamics to inform ongoing product innovation

Nice To Haves

Experience with banking or financial products
Experience working with external partners or strategic partners

Responsibilities

Own and evolve the digital product roadmap, defining features, scope, and backlog priorities
Partner closely with engineering, design, and user research to develop user stories, design experiences, and conduct user testing
Collaborate with internal teams and external partners to launch new products and features, and manage in-market performance post-launch
Leverage data, analytics, and customer feedback to drive continuous improvement and inform future releases
Serve as the primary product liaison with partners, merchants, and vendors
Monitor external trends and market dynamics to inform ongoing product innovation

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities