Senior Associate-Digital Product Management

American Express•Phoenix, AZ

20h•$89,250 - $150,250•Hybrid

About The Position

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are delivering a multi-rail, omni-channel payments ecosystem that delivers value seamlessly and securely for Amex and our customers. The Network & Acquirer Capability Delivery (NACD) team within NAS works to deliver full-scale Network solutions including new digital products such as Debit, Push to Card, Multi-Rail, and Local Network solutions to meet the evolving demands of global payment networks and adapt to local market needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new/emerging types of payments. A role on this team will challenge you to broaden your skills and industry acumen in a collaborative, diverse and inclusive team environment. As the Sr Associate, Data Strategy & Transformation, you will be at the center of building on the Payments Network mission! You will be joining the team at a fascinating and critical time in which the team is kicking off a multi-year data strategy & transformation initiative playing a key enabling and thought partnership role in driving business growth, productivity, and operational excellence for the broader organization. You will have the opportunity to be part of a key strategic priority for the NAS business. This exciting role will offer the opportunity to drive the strategy to better process, manage, store, control, govern and monetize our critical data assets. The incumbent will play an influential role collaborating closely with key stakeholders like NAS Product, Envisioning, Technology, GSG (Global Services Group), Finance, CFR (Credit & Fraud Risk) etc. to understand the current landscape of data coverage, opportunities and create a roadmap. They will provide consultative support to peers and leaders in NAS, through strategic analytics that highlight trends, risks and opportunities and actionable insights.

Requirements

Superior analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights
Strong presentation skills, particularly in creating executive summary decks for sharing strategies and progress to senior leaders
Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives
Extreme attention to detail and accuracy – strong sense of responsibility and accountability
Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement
Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence
2+ years of analytic or data management programming experience required (SQL, SAS, R or Python)
Bachelor’s degree in a quantitative field e.g. Engineering, Statistics
Flexibility in supporting various time zones, as this role supports global initiatives

Responsibilities

Support Senior Managers leading the development and execution of the Payments Network Data Strategy vision, strategy, and roadmap
Partnership and collaboration with peers on Product, Envisioning, Technology, Data Governance, Analytics, Delivery teams to find synergies, drive optimization and standardization
Participate in external and internal research and enablement of next gen AI/ML driven solutions which make data analysis, discovery and processing more efficient and optimized
Support Senior Managers to develop presentations materials for colleagues and Senior Leadership
Help build a comprehensive, scalable and nimble data distribution strategy to cater unique needs of all downstream applications
Become an expert on Payments transactional data and working with the Data Governance Office to ensure that relevant data is identified as needing to be activated, review/propose data that is necessary for processing vs. servicing and make recommendations on accessibility of that data
Owning data discovery by forming hypotheses, defining objectives and key results, and recommending options that best balance cost-benefit to achieve defined outcomes
Helping define MVPs to meet strategic business outcomes while balancing innovation and efficiency

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities