Senior Associate - Digital Product Management (Fulfillment)

American Express•Phoenix, AZ

12h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale. One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth. How will you make an impact in this role? Our Commercial Digital Acquisition Experiences team is leading a critical transformation within Global Commercial Services (GCS)—creating a next-generation digital ecosystem of streamlined, modern experiences that empower businesses to manage and grow with confidence. This work is central to our strategy of delivering integrated, customer-first solutions, making the team’s role both highly visible and mission critical. As a Senior Associate, Digital Product Management (Fulfillment), you will play a key role in building a best-in-class digital ecosystem that transforms how our commercial customers engage with American Express. You’ll help design and deliver intuitive digital experiences that give businesses actionable spend insights, enhance core digital capabilities across key customer journeys. Your role will manage scrum ceremonies, translate features into user stories, carry work through from development to launch in addition to analyzing effectiveness and finding opportunities based on a product roadmap. The role will partner closely with cross functional teams to ensure efficient prioritization and delivery of the product backlog. A successful candidate will be focused, collaborative, strategic and able to articulate a build strategy through to execution. You’ll influence the roadmap, connect strategy to outcomes, and deliver measurable impact for customers and the business.

Requirements

2+ years of experience in product management, platform development, or related roles within financial services or technology
Proven track record in taking product initiatives from concept to execution, particularly for digital experiences
Strong ability to collaborate across teams and drive alignment on priorities and execution
Experience managing multiple priorities while adapting to evolving business needs
Strong analytical skills with experience using data and research to guide decision-making
Familiarity with agile methodologies and product development frameworks

Nice To Haves

Experience in solving complex, highly technical problems with outcomes that are connected to business impact
Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact
Passionate about delivering best-in-class user experiences, working with technology, and being an active contributor to the product culture at American Express
Bachelor's degree in business, computer science, engineering, or a related field

Responsibilities

Support requirement gathering and the creation of agile user stories and acceptance criteria
Implement scrum team planning and story prioritization of the product backlog
Partner with Engineering, Design, Product, and Business partners to align priorities and accelerate execution
Identify and execute opportunities to improve digital efficiency, consistency, and usability across experiences
Leverage data and user feedback to enhance adoption, optimize usability, and refine digital capabilities
Foster collaboration, accountability, and a culture of innovation within and across teams

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities