Senior Associate-Delivery Management

American Express•New York, NY

5h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Streaming Team manages various internal company events globally. This role will function as an Events Service Delivery, Operation and Training Subject Matter Expert (SME) within the Live Events Streaming team. The role will operate live events, review and enhance event execution processes, drive success through metrics, and communicate with partner teams to ensure that show locations are outfitted and leveraged to deliver the highest quality presentations. They will work closely with the engineering team to ensure availability and optimization of the Content Delivery Network (CDN) and provide technical production oversight of key event origination locations. This role will also assist in the ongoing development of tooling & equipment standards, including design support and administrative integration of hardware and software infrastructure required to run the streaming portfolio.

Requirements

Minimum 7 years experience operating live and/or broadcast events
AND/OR Minimum 5 years experience in technology infrastructure engineering
Bachelor’s Degree in technology, related field, or equivalent experience
Experience with various production systems and components required for video capture, audio capture, communication, recording, et al.
Experience managing enterprise streaming platforms, videoconferencing, and virtual events tools
Experience working with network, server, and information security fundamentals
Expert knowledge of principles applicable to AV fundamentals such as audio signal path, routing, AVoIP, and NDI
High proficiency user of MS Office Product Suite products including PowerPoint, Excel, Outlook
Strong email and verbal communication competence
Ability to remain calm in high-pressure situations
Quick thinker; capable of changing course when necessary
High capacity for multi-tasking – Ability to monitor and respond to multiple active windows at once; ability to track and communicate progress on multiple projects simultaneously
Meticulous attention to detail

Nice To Haves

Familiarity with a variety of software video editing solutions, iMovie, Adobe Premiere, Final Cut Pro

Responsibilities

Provide production and technical leadership in the execution of all phases of livestream event support
Lead the planning, execution, and delivery of virtual, onsite, and hybrid event productions
Drive success through meticulous collection, analysis, and communication of pertinent metrics
Provide programmatic oversight of event delivery training programs
Assert operational oversight of customer engagement platforms
Perform core technical duties to maintain active infrastructure implementations, new deployments and auxiliary technologies related to dynamic infrastructure platforms
Develop and execute detailed test plans for new technology implementations
Participate in troubleshooting event and platform related issues including, capacity and availability issues, moves/adds/changes, server software installation and configuration
Provide Planning, Technical, and Operations support for live-streaming events and asynchronous video projects
Support live events as streaming operator
Deliver top-tier partnership to internal and external project stakeholders and team members
Contribute to the creation of technical designs, implementation plans, and documentation records
Address vendor-management and security compliance tasks as assigned
Utilize your working knowledge of industry trends to make recommendations for innovations in processes, systems, and infrastructure solutions

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities