Senior Associate, Dasher & Logistics - Dasher Pillar, Strategy & Operations
About The Position
The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. Our Dasher & Logistics team owns initiatives that touch all parts of the Dasher life cycle ranging from supply & demand, cost & quality, Dasher pay, Dasher retention, order batching and beyond. We care about metrics like delivery times, cost per order, dasher compensation, cancellations and many more! About the Role The Strategy & Operations Senior Associate role is for individuals with an ownership mentality who enjoy getting into the weeds and really understanding some of our toughest problems, developing a solution, collaborating across the organization, and executing to bring strategies to life. In this role, you will support all initiatives that focus on ensuring we deliver a high quality experience on every delivery. You will analyze the details of our delivery lifecycle to understand pain points for the three sides of our marketplace and determine how to improve our operations moving forward. You will think about quality and cost while also figuring out what is best for our Dashers. You will report into our Strategy & Operations Manager on our Dasher & Logistics team. You’re excited about this opportunity because you will… Analyze - Break down data to identify trends across different product lines and get to the lowest level of detail Experiment - Use a data-driven approach and deep market knowledge to identify improvement opportunities, run tests and make our business 1% better everyday Influence - Work cross-functionally across multiple teams teams to bring solutions to life, such as Product, Analytics, Engineering, and Marketing Learn - Learn how a highly complex, three-sided marketplace operates, gaining deep insight into the levers that drive performance, cost, and quality across Consumers, Merchants, and Dashers Grow professionally - There is room for professional development and to own additional scope and special projects related to Dasher and Logistics side of the business
Requirements
- You have 3+ years work experience in banking, consulting, Business Operations, Strategy, operations, technology, startups, STEM fields or related experience.
- You’re analytical – you can dive into the data, independently structure an analysis, and draw the most important insights.
- You work in Excel or Google Sheets regularly to analyze data and have advanced SQL skills and can maintain complex spreadsheets.
- You’re a problem solver – you can translate high-level goals into actionable plans
- You’re a generalist – you seek exposure to different types of problems and want to try your hand at different sides of the business.
- You are a self starter – you bias towards action and excel in a fast-paced environment and evolving business.
- You have a Bachelor's degree in a related field.
Responsibilities
- Analyze - Break down data to identify trends across different product lines and get to the lowest level of detail
- Experiment - Use a data-driven approach and deep market knowledge to identify improvement opportunities, run tests and make our business 1% better everyday
- Influence - Work cross-functionally across multiple teams teams to bring solutions to life, such as Product, Analytics, Engineering, and Marketing
- Learn - Learn how a highly complex, three-sided marketplace operates, gaining deep insight into the levers that drive performance, cost, and quality across Consumers, Merchants, and Dashers
- Grow professionally - There is room for professional development and to own additional scope and special projects related to Dasher and Logistics side of the business
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
