Senior Associate, Dasher & Logistics (Live Operations)
About The Position
The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. Dasher & Logistics owns initiatives that touch all parts of the Dasher life cycle ranging from supply & demand, to cost & quality, to Dasher pay, to Dasher retention, to order batching and beyond. We care about metrics like delivery times, cost per order, delivery quality, dasher compensation, and many more! Our Live Ops team under Dasher & Logistics focuses on mitigating shocks to our logistics operations and managing delivery quality during disruptive events including severe weather, holidays and local events. About the Role You will play an integral role in building our business strategy on our Live Operations team under the Dasher & Logistics Pillar . Your primary goal will focus on opportunities to improve delivery quality, operational excellence and optimize Dasher experience, during moderate and severe weather by getting into the weeds and really understanding what’s happening on the ground, developing and testing hypotheses, and scaling that impact through working with cross-functional teams such as Product, Engineering, and Analytics. You will report directly into a Manager or Senior Manager on the Dasher & Logistics team. You’re excited about this opportunity because you will… Build analysis to create data-driven decisions to improve the experience for our Users Operate at the lowest level of detail to become an expert of this problem space Learn how to develop strategies and act on them Work closely with cross-functional teams to drive impact for DoorDash
Requirements
- You have 3-5 years of experience in consulting, strategy, financial services, operations, technology, startups or related experience
- You are able to analyze and synthesize data, make informed decisions and balance quantitative measurement with an empathetic, intuition-based mindset. You can crunch data in SQL/excel independently.
- You love thinking about problems from a first principles approach, and you aren’t afraid to take action and try new things in order to create the future.
- You are able to communicate complex topics in a clear, concise, and thorough way to stakeholders at all levels of the organization.
- You focus on getting stuff done and aren’t afraid to get into the details. No job is beneath you and you lead from the front and with optimism.
- You’re comfortable with ambiguity and the dynamic nature of weather which may require working weekends and holidays
- You have a Bachelor's degree in a related field
Responsibilities
- Build analysis to create data-driven decisions to improve the experience for our Users
- Operate at the lowest level of detail to become an expert of this problem space
- Learn how to develop strategies and act on them
- Work closely with cross-functional teams to drive impact for DoorDash
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
