Live Operations Coordinator

Roku • Austin, TX

15h • Hybrid

About The Position

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Roku’s Live Operations team supports high-profile live and linear streaming experiences for millions of viewers. We work cross-functionally with internal and external partners to ensure reliable, high-quality delivery of live sports and events at scale.
This role is well suited for someone who thrives in fast-paced, real-time environments, is detail-oriented under pressure, and has a strong interest in live sports and streaming technology.

Requirements

• Understanding of the streaming or media market/industry
• 3+ years of experience in digital media or streaming operations
• 1–3 years of experience supporting live online video workflows, including signal acquisition (satellite, fiber, TS) and SCTE-based signaling
• Experience managing linear programming schedules and EPGs
• Familiarity with metadata concepts and feed formats (e.g., XML, JSON)
• Strong communication skills, with the ability to translate between technical and business contexts
• Experience working cross-functionally with technical and non-technical teams
• Structured, self-directed approach to problem solving and task management
• Working knowledge of OTT and live streaming platforms
• Bachelor’s degree in IT, Engineering, Film Production, or a related field
• Ability to remain composed and effective in high-pressure, live environments
• Flexibility to work variable hours, including evenings and weekends

Nice To Haves

• Experience with SSAI technologies
• Familiarity with cloud-based live streaming architectures
• Understanding of DRM and content protection schemes

Responsibilities

• Coordinate schedules and operational readiness for upcoming live sporting events with internal teams and content partners
• Provide real-time operational support for multiple concurrent live streaming events
• Own Tier-1 live events end-to-end, ensuring a high-quality viewer experience
• Manage task execution across production teams, service partners, and supporting engineers during live events
• Partner with senior engineers to triage and mitigate high-severity incidents while supporting root-cause analysis
• Produce post-event reports and operational summaries for Live Operations leadership
• Contribute to the development, testing, and improvement of operational tools and automation
• Coordinate customer notifications, escalations, and follow-ups to meet service level objectives
• Support onboarding and training of new Live Operations team members as the organization scales

Benefits

• Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.
• Our comprehensive benefits include global access to mental health and financial wellness support and resources.
• Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
• Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.
• It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level