Live Operations Coordinator

Roku•Stamford, CT

14h•$70,000 - $72,000•Hybrid

About The Position

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the Team Roku’s Live Operations team supports high-profile live and linear streaming experiences for millions of viewers. We work cross-functionally with internal and external partners to ensure reliable, high-quality delivery of live sports and events at scale. This role is well suited for someone who thrives in fast-paced, real-time environments, is detail-oriented under pressure, and has a strong interest in live sports and streaming technology. The estimated annual salary for this position is between $70,000 - $72,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

Requirements

Understanding of the streaming or media market/industry
3+ years of experience in digital media or streaming operations
1–3 years of experience supporting live online video workflows, including signal acquisition (satellite, fiber, TS) and SCTE-based signaling
Experience managing linear programming schedules and EPGs
Familiarity with metadata concepts and feed formats (e.g., XML, JSON)
Strong communication skills, with the ability to translate between technical and business contexts
Experience working cross-functionally with technical and non-technical teams
Structured, self-directed approach to problem solving and task management
Working knowledge of OTT and live streaming platforms
Bachelor’s degree in IT, Engineering, Film Production, or a related field
Ability to remain composed and effective in high-pressure, live environments
Flexibility to work variable hours, including evenings and weekends

Nice To Haves

Experience with SSAI technologies
Familiarity with cloud-based live streaming architectures
Understanding of DRM and content protection schemes

Responsibilities

Coordinate schedules and operational readiness for upcoming live sporting events with internal teams and content partners
Provide real-time operational support for multiple concurrent live streaming events
Own Tier-1 live events end-to-end, ensuring a high-quality viewer experience
Manage task execution across production teams, service partners, and supporting engineers during live events
Partner with senior engineers to triage and mitigate high-severity incidents while supporting root-cause analysis
Produce post-event reports and operational summaries for Live Operations leadership
Contribute to the development, testing, and improvement of operational tools and automation
Coordinate customer notifications, escalations, and follow-ups to meet service level objectives
Support onboarding and training of new Live Operations team members as the organization scales