Senior Associate, Corporate Aviation Line Service Technician

DFW International Airport•Grapevine, TX

About The Position

Under the general direction of the Corporate Aviation Manager, the Senior Associate, Corporate Aviation Line Service Technician monitors ramp activities and inspects facilities and public areas to ensure cleanliness, maintenance, safety, environmental compliance, and contract requirements are met. The role makes parking assignments for arriving flights and may collect fees and other airport charges from charter airlines and itinerant aircraft. The position marshals, services, tows, and repositions aircraft; operates vehicles and fueling equipment; assists guests, including with baggage and mobility needs; and supports VIPs and Airport Board officials. It communicates with contractors, tenants, airlines, agencies, airport personnel, and the public; maintains reports and records; and responds to customer injuries and emergencies. Work takes place in an office and outdoors around airport terminals, in all weather conditions. This is a designated safety-sensitive and essential-employee position, requiring drug screening and attendance when needed to maintain airport operations during emergencies or inclement weather.

Requirements

Completion of high school curriculum or equivalent.
One year of experience in a position requiring extensive public contact and six months of experience with aircraft fueling; an equivalent combination of education and/or experience may be substituted.
Possess Aircraft Re-Fueling certification or obtain it within 30 days of hire.
Possess National Air Transportation Association (NATA) Safety Certification or obtain it within 30 days of hire.
Possess a valid Class C driver's license.
Obtain and maintain a Security Identification Display Area (SIDA) Airport Identification/Access Badge in accordance with TSA and DFW Airport requirements, within 30 days of employment.
Obtain and maintain Department of Homeland Security Customs and Border Protection (CBP) security access clearance within 30 days of employment.
Pass a pre-employment drug test and submit to random drug screening during employment in this safety-sensitive position.
Meet initial and recurrent training requirements under Title 14 CFR Part 139 and DFW policy AO.014.01 for driving in the Air Operations Area, within 30 days of assignment to a driving position and before operating a vehicle without a qualified co-operator present.
Knowledge of aircraft maneuverability and size requirements, and of hazards and safety precautions associated with the area of assignment.
Skill in observation and evaluation techniques for monitoring contracts and in operating modern office equipment, including word processing and email software.
Ability to perform basic mathematical calculations; establish and maintain effective working relationships; communicate clearly by radio and telephone and orally and in writing; and train new employees.
Ability to support and contribute to a strong safety process, analyze potential solutions, and take prompt action to resolve customer complaints.
Ability to accurately complete discrepancy reports, accident reports, and daily activity logs; coordinate work with staff within established time limits; and pass a medical physical examination.
Ability to work rotating shifts and comply with protocols for operating fueling equipment and required personal protective equipment (PPE).
Ability to use near- and far-visual acuity, drive to locations on airport property, and perform physical tasks including aircraft servicing and lifting.

Nice To Haves

Previous experience with a Fixed Based Operator (FBO).
Previous experience with the customer service section of an air carrier.

Responsibilities

Monitor general aviation ramp operations for environmental compliance and safety, report discrepancies, and follow up as required.
Inspect general aviation facilities for custodial and maintenance contract compliance, report discrepancies, and follow up as required.
Communicate maintenance needs to the Airport Operations Center and maintain the Corporate Aviation Facility in a safe and secure manner.
Marshal aircraft to assigned parking positions using approved signals, equipment, and knowledge of aircraft sizes and types.
Perform aircraft securing tasks and lavatory, potable water, and power unit services.
Use DFW Board ramp equipment to tow and reposition aircraft on the Corporate Aviation ramp.
Operate DFW Board vehicles to transport customers between Corporate Aviation, DFW main airport terminals, and other approved destinations on airport property.
Operate golf carts, vans, trucks, aircraft tugs, towing equipment, and aircraft re-fuelers on the Corporate Aviation ramp under all weather conditions.
Prepare written daily activity reports and assist with maintaining records and reports.
Communicate with contractor, tenant, airline, agency, and public personnel.
Monitor environmental spills, containment, and cleanup; report discrepancies and follow up as required.
Greet guests and assist with baggage, wheelchairs, and mobile assistance when needed.
Assist VIPs and Airport Board officials.
Respond to customer injuries and emergencies as an initial point of contact and relay emergency information to appropriate persons.
In the absence of the Corporate Aviation Concierge, collect landing fees and other airport charges and document transactions.
In the absence of the Corporate Aviation Concierge, respond to guest assistance calls and requests.