Senior Associate, Communications

Sallie Mae•New Castle, DE

33d•Hybrid

About The Position

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

Requirements

Excellent written and verbal communication skills, with the ability to write for a variety of audiences and communications.
Strong organizational and project management skills, with the ability to prioritize tasks, meet deadlines, and handle multiple projects simultaneously.
Familiarity with various communication channels, including digital platforms, print, and email.
Detail-oriented mindset with a commitment to accuracy and quality in all work.
Highly proficient skills in using communication tools and software, such as content management systems; PolicyTech; and Microsoft Office products, especially Word, Excel, and PowerPoint.
Expertise in using Microsoft Word to track and review document edits.
Strong problem-solving and independent decision-making skills.
Ability to work effectively in a team environment, collaborate with colleagues at all levels, and build positive relationships.
Strong sense of ownership, proactive initiative, adaptability, and ability to thrive in a fast-paced, dynamic work environment.
Experience in the financial industry.
Writing sample and document revision required.
Bachelor’s Degree in English, Marketing, Communications, or Journalism or bachelor’s degree and/or previous experience in customer communications or marketing.

Nice To Haves

5+ years of experience in the financial industry (preferably marketing- or service-related roles)
1-2 years project management experience

Responsibilities

Assist in the development and execution of communication projects across all channels, including the creation, revision, and implementation of communication materials.
Create high-quality written content for various communication channels, including letters, emails, online content, and chatbot scripting.
Ensure consistency in messaging and brand voice across all communication materials and platforms.
Collaborate with internal stakeholders to gather information and insights for content creation, ensuring accuracy and relevance.
Create and coordinate quick responses to issues requiring remediation with relevant business, IT, and risk partners.
Handle multiple projects on tight timelines.
Serve as a subject matter expert for processes, programs, and products related to applicable communications.

Benefits

Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement
401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities