Senior Associate, Client Service
About The Position
We are looking for a Senior Associate, Client Service to join our Canada team and contribute to delivering exceptional client outcomes across Brand, Creative & Innovation and Customer Experience (CX) solutions. This role offers the opportunity to work at the intersection of research, analytics and consulting, helping clients better understand their brands, customers and growth opportunities through robust insights and evidence-based recommendations. As a Senior Associate, you will support the delivery of brand performance, creative evaluation and innovation studies, while also playing a key role in the execution and management of large-scale Customer Experience programmes. You will work closely with clients and cross-functional teams to ensure high-quality research, meaningful analysis and actionable insights that inform business decisions.
Requirements
- 2-3 years of experience in market research, with exposure to quantitative methodologies.
- Experience supporting Customer Experience (CX) programmes is highly valued.
- Strong analytical and problem-solving capabilities with the ability to turn data into insights.
- Excellent written and verbal communication skills.
- Strong attention to detail and project management skills.
- Proficiency with Microsoft Office and research tools such as SPSS or similar analytics platforms.
- A curious, proactive and growth-oriented mindset.
Responsibilities
- Deliver research and analytics projects focused on brand performance, creative effectiveness and innovation.
- Support questionnaire design, sample planning and analytical frameworks.
- Analyse data and develop compelling insights that address client business challenges.
- Produce high-quality reports and presentations that translate findings into clear recommendations.
- Manage project timelines and quality standards while collaborating with internal teams and clients.
- Identify opportunities to improve processes, efficiency and research delivery.
- Support the execution and management of customer experience measurement programmes.
- Conduct rigorous quality assurance checks to ensure data accuracy and reporting excellence.
- Maintain proactive communication with clients regarding project status, requirements and data investigations.
- Effectively manage multiple priorities and deliverables across concurrent projects.
Benefits
- Kantar Rewards Statement
- pay for performance culture
- reward and career progression opportunities are linked to what you deliver
- equality of opportunity in a fair and supportive working environment
- space where their mental health and well being is taken into consideration
- create a more diverse community to expand our talent pool
- be locally representative
- drive diversity of thinking
- better commercial outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
