Senior Associate, Cash Enablement

Otis Elevator Co.

6d • Remote

About The Position

The Cash Enablement role accelerates dispute resolution to improve customer experience, reduce aging disputes, and support timely cash collection. This position focuses on high‑impact dispute reason codes, backlog reduction, and improving time to resolution across key processes.

Requirements

• Bachelor’s degree in Business, Operations, Communications, or related field; or equivalent work experience preferred
• 1-3 years of experience in customer support, operations, sales support, or related functions.
• Strong understanding of customer support workflows such as onboarding, dispute resolution, account maintenance, and compliance.
• Experience interpreting data and reporting operational metrics.
• Excellent communication, interpersonal, and conflict‑resolution skills.
• Ability to collaborate cross‑functionally and influence without authority.
• Strong problem‑solving skills with a focus on process consistency and quality.
• Proficiency with CRM systems and sales tools (e.g., Salesforce, ServiceNow, ticketing or case management tools).
• Strong Excel/Sheets and reporting tool capability.

Nice To Haves

• Knowledge of billing, contract management, or operations systems preferred.

Responsibilities

• Partner with Finance, Contract Booking, and Collections to research and resolve customer disputes.
• Conduct detailed investigation using sales systems, CRM tools, and internal applications to support dispute closure.
• Reduce time to resolution and contribute to performance metrics related to dispute aging, backlog reduction, and customer satisfaction.
• Maintain accurate, up‑to‑date documentation and records of dispute activity across CRM and internal systems.
• Identify trends and escalate recurring issues to improve upstream processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level