Senior Associate, Creator Enablement Strategist

ShopMy•New York, NY

6d•$80,000 - $100,000

About The Position

ShopMy is seeking a highly organized, product-minded, and cross-functional operator to join us as a Creator Enablement Strategist on the Creator team. In this role, you will own the systems and processes that ensure creators always have clear, accurate information about how to use our product, partnering closely with Creator Support, Product, Marketing, and the broader Creator team to translate insights into updated guides, identify knowledge gaps, build scalable learning resources, and steward bugs or friction points through to resolution. This role is ideal for an early-career operator with strong communication skills, sharp product intuition, and a desire to gain hands-on exposure to product management and product marketing through creator-facing launches, messaging, and enablement.

Requirements

Bachelor’s degree required
2–4 years of experience in product-adjacent, CX, knowledge management, enablement, or other cross-functional roles in high-growth tech or consumer environments
NYC-based (preferred)
Strong analytical and systems-thinking abilities, with the capacity to understand how product changes, creator behavior, and internal processes interconnect
Exceptional written communication skills, with a knack for distilling complex information into clear, concise guidance
High degree of organization and rigor, with the ability to manage evolving information, multiple inputs, and shifting priorities
Ability to build trust and collaborate effectively with both technical and non-technical partners
Comfort working in ambiguity, making decisions with incomplete information, and driving clarity across teams
Proficiency in Google Suite and a demonstrated ability to quickly learn new tools and workflows
A proactive, ownership-oriented mindset with a passion for improving creator experience and internal alignment

Responsibilities

Serve as the central knowledge steward for the creator experience, ensuring that all product information, guidance, and troubleshooting resources remain accurate, up-to-date, and creator-friendly
Partner closely with Creator Support to translate recurring questions, trends, and pain points into updates to our Creator Guide, internal documentation, and scalable learning resources
Collaborate closely with Product, partnering directly with the Product Manager on creator-facing features and workflows to understand upcoming releases, surface creator friction points, steward bugs and UX issues through to resolution, and ensure product changes are reflected across all creator-facing materials
Work closely with Marketing, and especially Product Marketing Managers, to support creator-facing launches, messaging, and enablement, ensuring creators receive clear, consistent, and accurate guidance across all communication channels
Identify gaps in creator understanding and develop solutions—whether LMS modules, updated workflows, or cross-functional enablement—that strengthen clarity and reduce friction
Build and maintain the systems, processes, and rhythms that keep knowledge flowing across teams, ensuring nothing falls through the cracks as our product and creator ecosystem evolve